Pre-Admission Office Coordinator - On Call - Lake Tahoe Surgery Center, Zephyr Cove NV

Barton Healthcare System•Zephyr Cove, NV

18d•Onsite

About The Position

The Pre-Admission Office Coordinator coordinates daily operations of the outpatient pre-admission testing clinic for Barton’s PACU Pre-Authorization and Lake Tahoe Surgery Center departments. The role supports regulatory compliance, scheduling, admitting, phone and message routing, patient waiting-room upkeep, insurance verification and authorization, spreadsheet compilation, and document management. It helps ensure essential Perioperative Surgical Home (PSH) functions are met by maintaining strong working relationships with physicians and staff to provide coordinated care. This on-call position is scheduled 1–2 days per week, with no weekends. The work is performed in a normal office environment that is usually quiet to moderate in noise, with occasional travel to other health system locations.

Requirements

High school diploma or GED is strongly preferred.
College-level coursework in medical clinic care delivery is preferred.
Two to three years of experience in hospital registration, scheduling, and/or business or medical office processes is preferred.
Knowledge of or experience with medical terminology.
Proficient computer skills for documenting, communicating, and entering information into electronic medical records.
Organized, committed, and dependable; able to meet deadlines and follow organizational policies.
Critical-thinking skills, decisive judgment, and ability to work with minimal supervision.
Ability to work in a stressful environment and take appropriate action.
Excellent oral and written communication skills.
Excellent interpersonal skills.
Ability to communicate effectively in English in compliance with patient safety standards.
Current American Heart Association CPR/BLS certification (BLS for the Healthcare Provider), or ability to obtain it before the start date.

Nice To Haves

EPIC experience is preferred.
Bilingual abilities are preferred.
College-level coursework in the delivery of care in a medical clinic is preferred.
Two to three years’ experience in hospital registration, scheduling, and/or business or medical office processes is preferred.
High school diploma or GED is strongly preferred.

Responsibilities

Provide consistently exceptional care.
Coordinate the daily operations of the pre-admission office.
Oversee ordering office supplies, including monitoring and ordering medical gases; identify needed repairs and maintenance and maintain a safe physical environment for patients, staff, and visitors.
Assist staff with scheduling and coordinating pre-admission testing appointments and ensure test results reach the ordering provider.
Support department staff with daily office duties and functions.
Answer telephone calls, emails, and messages; respond to common perioperative department questions and route messages to appropriate staff.
Call patients to preregister them and confirm demographic, insurance, advance directive, and financial information.
Admit patients on the day of surgery and collect projected financial obligations when necessary.
Document upfront collections and applicable discounts, and send collected monies to Barton cashiers.
Obtain pre-authorizations from insurance companies for non-Barton providers.
Maintain the safety and comfort of the patient lobby.
Distribute monthly Infection Control reports to physicians, analyze responses, and compile results into the appropriate spreadsheet.
Assemble patient charts for each day’s surgeries and scan charts after surgery to support timely coding and billing.
Screen visitors and vendors for appropriate credentials.
Retrieve and screen mail and packages, then deliver them to the appropriate recipients.
Help staff retrieve medical documentation from outside facilities, follow department protocols for follow-up and task completion, and notify requesters when documents are received.
Provide surgical and GI patients with procedure arrival times and clarify pre-procedure instructions as needed.
Complete projects with IT to streamline patient-care processes within EPIC.
Actively participate in Shared Governance.
Facilitate and complete projects, audits, surveys, and statistics.
Communicate with physician offices to maintain block schedules and maximize case counts.
Coordinate with OR staff to schedule cases in accordance with patient health requirements and surgical equipment needs.
Work as a team with clinic staff to address daily and weekly needs, and train assigned personnel.
Perform other duties as necessary to respond to department needs.