About The Position
The Practice Support Transformation Specialist supports physician clinic practice sites in adopting and evaluating operational and electronic medical record workflows. The role identifies non-standard or non-compliant workflows, information gaps, and system issues, then provides remediation training to improve use of system functionality and support physician enterprise standards and operational efficiency. The specialist reviews reports and operational workflows to identify optimization and process-improvement opportunities, partnering with Directors of Operation, site leaders, and practice leadership to develop improvement plans and training strategies. The position provides ongoing training for application upgrades and new features, new associates, quality metrics, pay-for-performance programs, and other quality initiatives. It also provides system training, support, and workflow optimization for new and existing staff using EMR and related operational applications, including athenaClinicals, Cerner Powerchart, Phreesia, Experian, and Kloud7. The role facilitates escalation of operational issues, manages the Care Access Float Pool, and completes required department, educational, hospital, infection-control, and safety requirements.
Requirements
- High school diploma or equivalent.
- At least 3 years of related experience in ambulatory physician practice operations using an electronic health record.
- Comparable combinations of education and experience may substitute for the stated requirements.
Nice To Haves
- Experience in patient registration, claim creation, denial management, and medical coding.
- Experience with AthenaNet and/or Cerner.
- Project management or process-improvement experience.
- Supervisory experience.
Responsibilities
- Guide adoption and evaluation of operational and EMR workflows at assigned physician clinic practice sites.
- Identify non-standard or non-compliant workflows, information gaps, and system issues, and provide remediation training to support physician enterprise standards and operational efficiency.
- Review reports and operational workflows to identify optimization and process-improvement opportunities.
- Engage with Directors of Operation and site leaders to develop plans for optimization, key performance metrics, and process-improvement goals.
- Collaborate with local and site/practice leadership to improve training and identify adoption and optimization strategies.
- Provide training on application upgrades and new features to physician practices and through the new associate training program.
- Provide training to address user gaps related to quality metrics, pay for performance, and other quality programs.
- Develop and maintain positive working relationships with practice users to support effective use of operational applications and enterprise goals.
- Provide system training, support, and workflow optimization for new and existing staff using EMR and related applications, including athenaClinicals, Cerner Powerchart, Phreesia, Experian, and Kloud7.
- Identify operational issues and facilitate their escalation to the appropriate parties.
- Manage the Care Access Float Pool.
- Maintain regular and prompt attendance and work the defined schedule, including additional hours or overtime as required.
- Complete mandatory department, educational, and hospital requirements.
- Follow current infection-control and safety standards.
- Perform related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
