Mgr, Clinical Operations - PE Neurosurgery - USA Health Physicians Group

USA Health•Mobile, AL

About The Position

The Manager of Clinical Operations oversees assigned USA Health Physicians Group clinics in partnership with one or more Clinical Supervisors or Clinical Leads, with the goal of delivering cost-effective, high-quality care safely and on time. The role oversees more than 25 clinical employees and coordinates staffing, schedules, attendance, PTO, work assignments, staff development, and performance management. It also supports clinic operations, patient-centered workflows, regulatory compliance, quality improvement, and accreditation activities. The manager monitors operational and quality metrics, clinical documentation, care protocols, patient satisfaction, billing holds, and denials, and implements improvement actions when needed. The position works closely with department leadership, clinic providers, care access, and safety, infection control, regulatory, and compliance teams. It reports directly to the Director of Operations and includes direct patient-care activities as needed.

Requirements

High school diploma or equivalent and four years of professional experience in the area of clinical focus, including three years in a supervisory capacity and two years in an ambulatory or acute care setting.
Licensure or certification in the area of clinical focus required upon hire.
Basic Life Support (BLS/BCLS) required upon hire.
Ability to participate in direct patient-care activities, including assessments, vital signs, specialty-specific procedures or testing, injections, wound care, and phlebotomy.
Comparable combinations of education and experience may substitute for the stated requirements.

Nice To Haves

Bachelor’s degree may substitute for one year of the required experience.

Responsibilities

Oversee assigned clinics in partnership with Clinical Supervisors or Clinical Leads to support safe, timely, cost-effective, quality health care.
Oversee more than 25 clinical employees, delegating work and coordinating staffing, schedules, attendance, and PTO.
Monitor clinical care protocols to ensure tasks are completed safely and efficiently.
Track daily clinical operational performance indicators and address opportunities for improvement.
Monitor staff compliance with licensure, education, and applicable certifications, including BLS.
Assist in developing and implementing clinic operations policies and procedures.
Partner with clinical department leaders to keep staff competency requirements current and documentation complete.
Set performance expectations, obtain feedback, and monitor improvement plans.
Represent outpatient clinics in interdepartmental meetings as appropriate or assigned.
Develop, implement, and execute process-improvement initiatives.
Interview and screen candidates, select finalists, educate new hires, and monitor orientation and onboarding through completion.
Complete clinical staff performance evaluations with clinical department leadership.
Manage and coordinate accreditation survey initiatives for assigned areas.
Ensure compliance with institutional and regulatory quality initiatives and protocols, including HIPAA, HCFA, TJC, OSHA, safety, state regulations, CLIA, Risk Management, and Quality requirements.
Initiate and implement quality-improvement action plans for accreditation and regulatory requirements.
Manage clinic expenses within budget and work with leadership to improve clinical nursing documentation related to quality metrics.
Perform quality assurance reviews of clinical nursing pathways, patient triage protocols, clinical documentation, nursing procedure competency and documentation, and completion of quality and regulatory metrics.
Collaborate with department leadership to review staffing and supplies and ensure adequate coverage.
Serve as the primary liaison for clinic providers on clinical nursing opportunities and workflow improvement.
Collaborate with department leadership regarding patient and staff complaints.
Work with the care access team to ensure optimal clinic schedules and templates.
Collaborate with Safety, Infection Control, Regulatory, and Compliance teams on reporting and review of safety and compliance concerns.
Conduct daily unit rounds with staff and routine waiting-room rounds to engage with patients and obtain feedback.
Review patient satisfaction data and implement action plans when appropriate.
Review relevant monthly data and metrics and implement or assess processes to improve compliance.
Review billing holds and denials for documentation compliance and opportunities for re-education.
Keep patient care as the top priority and ensure work activities are patient-centered; support or participate in patient-care activities.
Host daily or weekly huddles with clinical team members to review care gaps and initiatives.
Complete mandatory departmental, educational, and hospital requirements and adhere to current infection control and safety standards.
Maintain regular and prompt attendance, work the defined schedule and overtime as required, and perform related duties as assigned.
Participate in direct patient-care activities, including assessments, vital signs, specialty-specific procedures or testing, injections, wound care, and phlebotomy.