Practice Representative – Chelsea Laboratory
About The Position
Join Chelsea Shared Services as a Practice Representative supporting patients across a busy multiservice outpatient location. You will be a welcoming first point of contact for patients while managing check-in, check-out, registration, scheduling, and other front-desk responsibilities. Because the location serves many Spanish-speaking patients, the ability to communicate effectively in both English and Spanish is important for this role. Healthcare experience is welcome but not required. Candidates who are early in their careers and comfortable learning new systems are encouraged to apply.
Requirements
- High School diploma or GED required
- 0-1 years related work experience required
- Basic familiarity with computers
- Ability to navigate at a basic level within web-based applications
Nice To Haves
- Associate's degree preferred
- One year experience in a healthcare or service/hospitality environment
- Ability to communicate effectively in English and Spanish
- Warm, kind, and respectful with patients and colleagues
- Dependable and ready to support the team
- Organized and attentive to detail
- Comfortable using computers and learning Epic
- Willing to cross-train across different departments
- Able to follow through on patient requests and scheduling needs
- Flexible when priorities or coverage needs change
Responsibilities
- Greet patients and visitors in a courteous and helpful manner
- Check patients in and out for appointments
- Register patients and verify demographic, insurance, and billing information
- Collect required co-payments
- Schedule and confirm appointments, mammograms, ultrasounds, laboratory services, and other follow-up care
- Provide patients with preparation instructions and appointment information
- Complete reminder and outreach calls
- Take accurate information from patients and callers and route messages appropriately
- Monitor the waiting area and help address patient-flow concerns
- Prepare schedules, medical records, and other required documents
- Confirm referrals, prior authorizations, and pre-certifications as needed
- Complete required visit and billing documentation
- Cross-train and provide front-desk coverage across services within the building
Benefits
- Free on-site parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
