Practice Representative – Chelsea Laboratory

Beth Israel Lahey Health•Chelsea, MA

3d•$21 - $28•Onsite

About The Position

Join Chelsea Shared Services as a Practice Representative supporting patients across a busy multiservice outpatient location. You will be a welcoming first point of contact for patients while managing check-in, check-out, registration, scheduling, and other front-desk responsibilities. Because the location serves many Spanish-speaking patients, the ability to communicate effectively in both English and Spanish is important for this role. Healthcare experience is welcome but not required. Candidates who are early in their careers and comfortable learning new systems are encouraged to apply.

Requirements

High School diploma or GED required.
0-1 years related work experience required.
Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Nice To Haves

Associate's degree preferred.
One year experience in a healthcare or service/hospitality environment.
Ability to communicate effectively in English and Spanish

Responsibilities

Greet patients and visitors in a courteous and helpful manner
Check patients in and out for appointments
Register patients and verify demographic, insurance, and billing information
Collect required co-payments
Schedule and confirm appointments, mammograms, ultrasounds, laboratory services, and other follow-up care
Provide patients with preparation instructions and appointment information
Complete reminder and outreach calls
Take accurate information from patients and callers and route messages appropriately
Monitor the waiting area and help address patient-flow concerns
Prepare schedules, medical records, and other required documents
Confirm referrals, prior authorizations, and pre-certifications as needed
Complete required visit and billing documentation
Cross-train and provide front-desk coverage across services within the building