Practice Manager - Allergy and Pediatrics - Physician Practice

Hackensack Meridian Health•,

18h

About The Position

The Practice Manager manages practice operations and business functions, including scheduling, registration, billing, collections, patient and team member satisfaction, and purchasing. The role supervises clinical and clerical team members and serves as a liaison between the practice and administration. The manager coordinates office activities, monitors patient flow and satisfaction, addresses facility needs, supports operational improvement, oversees billing and financial reporting, and helps ensure the practice operates efficiently and within budget.

Requirements

Two years of supervisory experience or an associate degree in Business Management or a related health field.
Supervisory experience is required.
Excellent communication skills and leadership abilities.
Positive attitude, ability to multitask, organization, and flexibility.
Excellent written and verbal communication skills.
Proficiency with computer applications, including Microsoft Office and/or Google Suite platforms.

Nice To Haves

Four-year or bachelor's degree in Business Management or a related health field.
Knowledge of Epic.

Responsibilities

Act as a liaison between the Practice Administrator, providers, and team members.
Coordinate clinical and clerical activities, encourage teamwork, and facilitate communication and problem solving within the office.
Manage team members and ensure patients and visitors are greeted and assisted appropriately.
Answer patient questions and concerns, monitor patient flow, and keep team members and patients informed about delays.
Maintain a specific and measurable process for improving patient satisfaction and provide regular progress reports to administration.
Address facility issues, coordinate property work orders and repairs, and obtain required approvals when needed.
Work with the Practice Administrator to develop and implement goals and objectives.
Recommend and implement organizational policies and procedures.
Oversee office operations and serve as a resource to staff and physicians.
Ensure adequate office inventory, monitor purchasing within budget parameters, and identify opportunities to improve efficiency and reduce expenses.
Oversee office billing practices, including accurate demographic data entry, charge and payment posting, and end-of-day procedures.
Keep current with reimbursement procedures, insurance requirements, and regulations.
Regularly run billing reports, including appointment reconciliation reports and visit data.
Maintain records of daily deposits, monitor physician performance and productivity, and provide feedback to improve efficiency.
Prepare monthly reports on visits, new patient volumes, hospital volumes, surgical volumes, expense variances, OT explanations, and revenue for submission to the Practice Administrator before month-end.
Perform other duties and projects as assigned.
Adhere to HMH organizational competencies and standards of behavior.
Lift at least 5 pounds, push and pull at least 5 pounds, and stand at least one hour per day.