Assistant Practice Manager - Pediatrics (Katy)

UTHealth Houston • Katy, TX

8d • Onsite

About The Position

UTHealth Houston is hiring an Assistant Practice Manager for its expanding pediatric clinic in Katy, Texas. The role supports the daily operations of a growing, patient-centered practice and partners with clinic leadership to supervise staff, implement policies and best practices, support quality improvement initiatives, and help ensure safe, efficient, and exceptional care for pediatric patients and their families.

The Assistant Practice Manager helps direct and coordinate clinic staff and supports high-quality, patient-centered, timely, efficient, and equitable care. The position contributes to clinical operations, regulatory compliance, staff development, human resources activities, budget monitoring, clinic efficiency, and reporting. Employees must permanently reside and work in Texas. This is a security-sensitive position.

Requirements

• Associate's degree required; equivalent years of experience beyond the minimum experience requirement may be substituted.
• At least 4 years of clinical management experience in an outpatient clinic required; equivalent years of education beyond the minimum education requirement may be substituted.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office.
• Proficiency with an EMR system, such as Athena and/or Epic.
• Ability to maintain the security or integrity of critical infrastructure, where applicable to the position.
• Must permanently reside and work in the State of Texas.

Nice To Haves

• Basic Life Support (BLS) certification from the American Heart Association (AHA) preferred.
• EPIC Certification preferred.

Responsibilities

• Promote high-quality patient care and exceptional customer service for patients, families, referring physicians, vendors, the public, and institutional departments.
• Maintain patient confidentiality in accordance with HIPAA guidelines.
• Help establish priorities, goals, action plans, and scheduling processes to ensure appropriate staffing levels and skill mix.
• Assist in establishing the care philosophy and scope of practice, and implement appropriate standards of care and practice.
• Support departmental communication and problem-solving, serve on committees, and act as a liaison between medical staff and ancillary departments.
• Monitor departmental activities and records for regulatory compliance; evaluate care outcomes and processes and recommend improvement plans.
• Help develop and implement practice standards, service standards, and patient satisfaction initiatives.
• Oversee staff compliance with infection control, environmental safety practices, and mandatory education requirements.
• Help oversee clinic facilities and equipment, maintain a clean and safe environment for regulatory inspections, and coordinate building maintenance needs.
• Assist with the selection, orientation, supervision, and evaluation of clinic staff.
• Identify staff education needs and arrange in-service and staff development opportunities related to front- and back-office duties, billing, and revenue cycle practices.
• Assist with developing, interpreting, and implementing policies and procedures.
• Assist with planning, preparing, utilizing, evaluating, and monitoring budgets.
• Recommend ways to increase clinic volume and productivity, improve efficiency and daily operations, and reduce costs.
• Assist with human resources activities, including recruiting, selection, hiring, terminations, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
• Ensure accurate submission of time and leave requests and verify that monthly payroll statements reflect submitted and approved time.
• Prepare reports, manuals, agendas, and correspondence as directed by physicians and department administration, covering clinic volume, expenses, patient throughput, and profitability.
• Perform other duties as assigned.

Benefits

• 100% paid medical premiums for full-time employees.
• Approximately 37–38 days per year of time off, including holidays, a preventative leave day, vacation, and sick time.
• Increasing vacation accrual with longer service.
• Monthly longevity payments after two years of service.
• Retirement/pension plan.
• Free financial and legal counseling.
• Free mental health counseling services.
• Gym membership discounts and access to wellness programs.
• Employee discounts, including entertainment, car rentals, and cell phones.
• Resources for child and elder care.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree