Practice Telephonic LPN - Pediatrics

TriHealth • Mason, OH

2d • Onsite

About The Position

The Practice Telephonic LPN participates in nursing care services for assigned practices and specialties. The role collects and documents patients’ objective and subjective observations by telephone and in the electronic medical record (EMR), using approved clinical protocols to guide patient disposition and provide direction based on patient needs. The LPN serves as a patient and caregiver advocate and as a communication link among patients, caregivers, physicians, pharmacies, and hospitals through approved communication platforms. The role requires understanding which needs are emergent, urgent, or non-urgent and using concise, timely documentation to support efficient communication and first-call resolution when within scope. The position supports the mission and values of TriHealth Physician Practices and promotes collaborative, culturally competent, age-appropriate care.

This full-time, day-shift position is located at 6010 S Mason Montgomery Rd., Cincinnati, Ohio, and includes a rotating weekend schedule. The role offers a sign-on bonus of up to $5,000. TriHealth describes a comprehensive benefits package that may include medical, dental, and vision coverage, paid time off, retirement savings plans, and tuition reimbursement. Competitive shift differentials may apply, and professional growth opportunities are available. Optional positions are not eligible for TriHealth benefits.

Requirements

• Associate’s degree in Nursing.
• Licensed Practical Nurse (LPN) licensure.
• 2–3 years of clinical nursing experience in acute care.
• Strong computer skills.
• Ability to type and talk at the same time.
• Knowledge, judgment, and skills derived from the principles of biological, physical, behavioral, social, and nursing sciences.

Responsibilities

• Promote a positive work environment by collaborating with team members, recognizing colleagues for excellence, and participating in peer-to-peer coaching.
• Manage In-Basket messages in a timely manner and respond to patient concerns, resolving them on the first call when within scope.
• Ensure messages sent to providers contain complete and accurate information when applicable.
• Remain in “Ready” mode during work hours, minimizing use of “AUX/Not Ready”; the stated goal is less than 20% of total staffed time.
• Complete concise and accurate patient hand-offs to healthcare team members and providers using SBAR.
• Use critical thinking and clinical protocols to complete assigned work and assess and triage patient calls or messages.
• Use tools such as AIDET+P, the HEARD Model, scripting, and workflows to provide a consistent patient experience.
• Proactively address complaints and escalate patient grievances to the practice or an appropriate leader.
• Collect and document objective and subjective patient information by telephone and in the EMR.
• Use approved clinical protocols to guide patient disposition or clinical advice; if no protocol addresses the patient’s needs, collaborate with an RN triage team member or communicate the information to a physician or APP.
• Review health maintenance information and/or specialist documentation and flowsheets.
• Provide educational materials in accordance with guidelines.
• Follow specialty- and department-specific care models, systems, policies, approved clinical protocols, and cultural norms.
• Support collaborative relationships among healthcare team members and providers.
• Demonstrate cultural competency and provide age-appropriate care when interacting with patients and caregivers.
• Follow TriHealth SERVE standards and ALWAYS behaviors, including welcoming and assisting patients and guests, addressing service breakdowns, respecting cultural and spiritual differences, valuing others’ time, maintaining a clean and safe environment, using resources responsibly, and showing courtesy and compassion.

Benefits

• Comprehensive benefits package that may include medical, dental, and vision coverage, paid time off, retirement savings plans, and tuition reimbursement.
• Sign-on bonus up to $5,000.
• Competitive shift differentials where applicable.
• Opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree