Practice Telephonic LPN - Pediatrics

TriHealth • Mason, OH

3d • Onsite

About The Position

The Telephonic Triage LPN participates in nursing care services for assigned practices and specialties. The role collects and documents objective and subjective patient observations by telephone and in the electronic medical record, using approved clinical protocols to guide patient direction and disposition. The LPN serves as a patient and caregiver advocate and as a communication link among patients or caregivers, physicians, pharmacies, and hospitals through approved communication platforms. The position requires recognizing emergent, urgent, and non-urgent needs and using clear, timely documentation, with the goal of resolving the first call when within scope. The role supports the mission and values of TriHealth Physician Practices.

The LPN manages patient messages and concerns, conducts assessments and triage using clinical protocols and critical thinking, and communicates or hands off patient information to the healthcare team using SBAR. When protocols do not address a patient's needs, the LPN collaborates with an RN triage team member or communicates the information to a physician or APP. The position also supports patient education, quality and safety, positive patient experiences, collaborative team relationships, and culturally competent, age-appropriate care.

The position is full-time, day shift, at 6010 S Mason Montgomery Rd., Cincinnati, Ohio, with a rotating weekend schedule.

Requirements

• Associate's Degree in Nursing.
• Licensed Practical Nurse.
• Acute care experience.
• 2–3 years of clinical nursing experience.
• Strong computer skills.
• Ability to type and talk at the same time.
• Knowledge, judgment, and skills derived from biological, physical, behavioral, social, and nursing sciences.

Responsibilities

• Collect and document objective and subjective patient information by telephone and in the electronic medical record using approved clinical protocols.
• Assess and triage patient calls and messages, determine appropriate disposition within scope, and aim to resolve concerns on the first call.
• Serve as a patient and caregiver advocate and communication link among patients or caregivers, physicians, pharmacies, and hospitals.
• Manage In-Basket messages in a timely manner and respond to patient concerns, escalating when appropriate.
• Ensure messages to providers contain complete and accurate information.
• Complete patient hand-offs to healthcare team members or providers concisely and accurately using SBAR.
• Use critical thinking and clinical protocols to complete assigned work requirements.
• Collaborate with an RN triage team member or communicate patient information to a physician or APP when no applicable protocol is available.
• Review health maintenance information and specialist documentation or flowsheets, and provide educational materials according to guidelines.
• Use AIDET+P, the HEARD Model, scripting, and workflows to create a consistent patient experience.
• Handle complaints proactively and escalate patient grievances to the practice or an appropriate leader.
• Promote a positive work environment through collaboration, recognition of colleagues, and peer-to-peer coaching.
• Support specialty- and department-specific models of care, systems, policies, approved protocols, and cultural norms.
• Support collaborative relationships among healthcare team members and providers, and use cultural competency and age-appropriate care.
• Operate in Ready mode during work hours, minimizing AUX/Not Ready time to the stated goal of less than 20% of total staffed time.

Benefits

• Sign-on bonus up to $5,000.
• Competitive shift differentials where applicable.
• Opportunities for professional growth.
• Comprehensive benefits package that may include medical, dental, and vision coverage, paid time off, retirement savings plans, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree