Practice Manager-Waterford Lakes-OBGYN-Orlando Health Physician Associates

Orlando Health•Orlando, FL

2d•Onsite

About The Position

The Practice Manager manages, directs, and coordinates ambulatory and physician office operations to provide cost-effective, quality patient care. The role oversees a minimum of three practice sites, three billing providers, or an employee FTE count exceeding ten. The position is based at 2000 North Alafaya Trail, Suite 800, Orlando, Florida 32826, with hours Monday through Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 12:00 p.m. Orlando Health Physician Associates is a primary care provider group within the Orlando Health Medical Group, with providers in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. It is part of the Orlando Health system of care, which includes hospitals, emergency rooms, specialty institutes, urgent care centers, primary care practices, and outpatient facilities. The Practice Manager provides leadership to office staff; works with physicians and organizational leaders on practice growth and operational and financial performance; participates in budget and reimbursement activities; and manages personnel functions. The role also maintains quality control standards, compliance with organizational policies and government requirements, and effective working relationships with internal and external stakeholders.

Requirements

Associate’s degree in healthcare, business, or a related field, or three years of progressive healthcare experience.
Three years of experience in a lead role; equivalent years of additional related education may substitute for this work experience, in addition to education counted toward the educational requirement.
Knowledge of community health systems’ organization, purposes, and policies sufficient to interact with other healthcare providers.
Knowledge of government regulations and compliance requirements.
Knowledge of fiscal matters, human resources, and employee development.
Ability to use computer applications for report writing, medical management, word processing, spreadsheets, databases, and general accounting.

Responsibilities

Oversee a minimum of three practice sites, three billing providers, or an FTE count exceeding ten employees.
Establish and maintain effective working relationships with physicians, employees, policy-making bodies, third-party payers, patients, and the public.
Organize work, meet deadlines, delegate assignments, and achieve goals and objectives.
Develop and initiate strategies for practice growth and development in conjunction with physicians and Orlando Health Physician Group leadership.
Keep the Chief Operations Officer, Director of Operations, or Operations Manager informed of practice issues affecting patients, physicians, and staff.
Provide direction and leadership to office staff.
Participate in budget development and monitoring, including monthly monitoring and reporting variances to senior leadership with plans to address them.
Facilitate monthly business review meetings with physicians and practice nursing leadership and develop action plans to improve operational and financial performance.
Participate in reimbursement analysis, including pay analysis, fee schedule analysis, and revenue projections.
Work with office staff and the billing service to monitor reimbursement.
Pursue ongoing professional growth and development through educational programs, lectures, and similar activities.
Manage personnel functions, including hiring, work assignments, orientation, ongoing training, performance standards, coaching plans, and disciplinary actions.
Maintain reasonably regular and punctual attendance consistent with organizational policies and applicable standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in assigned quality improvement activities.
Use computer programs and applications for report writing, medical management, word processing, spreadsheets, databases, and general accounting.
Apply knowledge of government regulations and compliance requirements.
Use knowledge of fiscal matters, human resources, and employee development to support organizational productivity.
Establish and maintain quality control standards.