Practice Manager - Behavioral Health

BJC HealthCare • St. Louis, MO

6d • Hybrid

About The Position

BJC is seeking an experienced Practice Manager to support our Behavioral Health Psychiatry Team across multiple clinical locations. This is a unique, highly visible role responsible for rounding between five outpatient clinics, providing leadership support to staff, and ensuring operational excellence across all sites. Working closely with Medical and Operational leadership, the Practice Manager will lead a team of psychiatric providers including psychiatrists, psychiatric nurse practitioners, and residents, serving as a trusted leader who is comfortable engaging directly with providers, nurses, and support staff. This role drives performance improvement by monitoring key performance indicators (KPIs) and taking timely, data-driven action to improve outcomes. Successful candidates will demonstrate the ability to collaborate effectively across departments, including nursing, pharmacy, patient access, therapy, and community support services. Flexibility to travel between clinic locations as needed is essential. Experience with Epic and healthcare payment systems is strongly preferred. This role is ideal for a collaborative, metrics-driven leader who thrives in a complex healthcare environment and is passionate about supporting behavioral health services.

Requirements

• High School Diploma or GED
• 2-5 years of experience
• 2-5 years of supervisor experience

Nice To Haves

• Experience with Epic and healthcare payment systems
• 5-10 years of experience
• 5-10 years of supervisor experience

Responsibilities

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Interacts and collaborates regularly with providers to provide direction and oversight of effective schedules, efficient clinic work flow and client flow, establishing and maintaining a cooperative, relationship of trust with providers. Brings significant concerns to the Medical Director.
• Coordinates daily rounding for facilitation of client flow as well as client and provider satisfaction. Available for immediate and timely response to barriers or obstacles to daily workflows. Develops a staffing plan that meets both customer expectations and financial constraints. Creates an environment where employee engagement and feedback facilitates positive change.
• Respond to client complaints; analyze and determine necessity to elevate the complaint based on situation, potential risk, effective resolution, clinical care concerns, etc

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED