Practice Manager - UHealth SoLé Mia | Internal Medicine

University of Miami•North Miami, FL

9d•Onsite

About The Position

The Practice Manager provides administrative direction and coordination to the formulation, interpretation, and administration of current and long-range policies, procedures, and programs of a specialty practice. The incumbent also assumes responsibility for the overall operations, development, and success of the practice. In this important role, the incumbent acts as an information resource and ambassador to patients, physicians, staff, and the public.

Requirements

Bachelor’s degree in relevant field
Minimum 3 years of relevant experience
Knowledge of business and management principles.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop and train others.

Responsibilities

Provides administrative and clinical supervision to ensure the effective implementation of patient services.
Maintains liaison with administrators, physicians, and outside organizations.
Prepares operational and financial reports and analyses setting forth progress, adverse trends, and recommendations or conclusions.
Develops operating policies and ensures compliance with University policies and procedures.
Conducts meetings with subordinates to ensure compliance with established practices.
Implements new policies and keeps employees abreast of current changes and standards.
Reviews usage of the facility to increase efficiency and profitability.
Maintains awareness of current medical technology, health insurance trends, and government regulations.
Adheres to all program and applicable governmental policies and procedures.
Maintains a positive professional relationship with all personnel.
Conducts utilization reviews of clinical services and tracks clinical plan goals and objectives.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensures employees are trained on controls within the function and on University policy and procedures.
Oversees daily operations of the General Internal Medicine practice, ensuring efficient patient flow, scheduling, and intake processes
Manages administrative and clinical support staff within the practice, including staffing models, scheduling, and workflow coordination
Optimizes provider schedules and templates to improve access, visit utilization, and adherence to organizational standards
Monitors key performance indicators for the practice (e.g., fill rate, no-show rate, visit volume) and implements improvement strategies
Partners with providers and scheduling teams to enhance access, reduce gaps in care, and improve continuity for patients
Addresses patient concerns and service recovery needs, ensuring a high-quality patient experience within the practice
Oversees practice-level supply management, including medical and office inventory required for daily operations
Supports financial performance of the practice by monitoring expenses, resource utilization, and operational efficiency
Coordinates referrals and maintains relationships with specialists to support timely and appropriate patient care
Collaborates with site leadership, Division Chief, and Primary Care Service Line to align operational priorities for the General Internal Medicine practice
Oversees CBOR NICE InContact performance as it relates to the practice and implements improvements as needed
Prepares and presents practice-level performance updates, including trends, operational challenges, and improvement opportunities