Practice Manager - Surgical Specialties Service Line

University of Arkansas System • Little Rock, AR

6d

About The Position

The Practice Manager is responsible for the day-to-day operational and administrative management of the UAMS Plastic Surgery and Aesthetic Plastic Surgery services. The role works closely with physicians, clinical staff, UAMS departments, and external vendors to support efficient operations, patient service, revenue cycle management, and practice growth.

The manager serves as a subject matter expert in practice operations and cosmetic surgery workflows. The position supports financial analysis, marketing, community outreach, patient experience initiatives, and identification of opportunities to improve efficiency, financial performance, patient access, and quality of service. It may also provide operational support to other surgical specialty practices as needed.

Requirements

• Bachelor’s degree in Healthcare, Business, Finance, or a related field and five years of experience in a hospital, outpatient healthcare facility, or community clinic setting with increasing responsibility; alternatively, a high school diploma/GED and nine years of such experience with increasing responsibility.
• Demonstrated experience with financial data collection, reporting, analysis, and interpretation.
• Strong organizational, interpersonal, written, and verbal communication skills.
• Demonstrated ability to work collaboratively with physicians, clinical staff, administrative departments, and external partners.

Nice To Haves

• Experience working in a surgical specialty or physician practice.
• Experience developing and delivering professional presentations.
• Experience with cosmetic, aesthetic, or cash-pay healthcare services.
• Experience with healthcare revenue cycle management and financial operations.
• Experience developing marketing, educational, or community outreach materials and events.
• Experience with practice analytics, business development, or service-line growth initiatives.

Responsibilities

• Serve as the subject matter expert for daily Plastic Surgery and Aesthetic Plastic Surgery practice operations, collaborating across UAMS and with external vendors to optimize processes, efficiency, revenue, and cost containment.
• Maintain knowledge of services, procedures, and products offered by Plastic Surgery providers; inform patients about services and help direct them to appropriate providers and scheduling pathways.
• Manage cosmetic surgery financial workflows, including estimates, payments, cash posting, charge posting, account reconciliation, and adjudication; ensure compliance with established workflows and procedures.
• Develop, analyze, and monitor monthly financial reports; present financial and operational data to physicians and leadership and recommend actions based on findings.
• Coordinate revenue cycle activities across departments and serve as a liaison to support accurate, timely processing of charges, payments, and accounts.
• Maintain and update customized cosmetic surgery charge information and workflows for accurate pricing, charging, and financial reporting.
• Review new patient referrals and inquiries for appropriate, timely scheduling; optimize clinic and surgical schedules to support provider capacity, patient access, and operational efficiency.
• Ensure surgical case requests are accurately entered and patients are scheduled through appropriate cosmetic and reconstructive service workflows.
• Develop, implement, and monitor processes to improve patient access, scheduling efficiency, and use of clinic and surgical capacity.
• Coordinate and monitor initiatives to reduce no-shows and improve appointment completion rates.
• Ensure clinic staff are trained in specialized Plastic Surgery and cosmetic surgery workflows; develop and deliver training materials and educational resources as needed.
• Identify operational issues and develop process-improvement recommendations; collaborate with physicians, staff, and departments to implement solutions.
• Liaise with building management and support services regarding facility, space, equipment, and building-related issues affecting practice operations.
• Plan and coordinate community outreach, educational programs, and marketing events with Plastic Surgery providers and UAMS Marketing.
• Develop and deliver professional presentations and educational materials about Plastic Surgery and Aesthetic Plastic Surgery services.
• Coordinate practice marketing, including collecting and analyzing market data, maintaining marketing materials, managing social media content, and coordinating campaigns with UAMS Marketing.
• Identify opportunities to improve visibility, accessibility, and growth of Plastic Surgery and Aesthetic Plastic Surgery services.
• Maintain and analyze data on patient inquiries, consultations, treatment acceptance, procedures, and services; prepare monthly reports and identify trends and opportunities for improvement.
• Monitor patient satisfaction results and identify opportunities to improve patient experience, service delivery, and practice performance.
• Develop and present monthly financial, operational, and practice performance reports to physicians and service line leadership.
• Work with providers to identify opportunities for service expansion, improved patient access, increased utilization, and practice growth.
• Provide operational support to other surgical specialty practices as needed.
• Participate in departmental and organizational initiatives related to practice operations, financial performance, patient experience, and service development.
• Perform other duties and responsibilities as assigned by the appropriate leader or physician.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager