Practice Manager - Family Planning
About The Position
Planned Parenthood of Greater Ohio is seeking a mission-minded Practice Manager to lead daily operations at its Kent and Bedford Heights Health Centers. This full-time, salaried, exempt management position is scheduled for 37.5 hours per week and is non-union. The Practice Manager oversees health center operations, personnel, and facilities. The role leads support staff, manages patient flow and administrative operations, monitors quality and financial performance, and supports compliance with organizational policies, accreditation standards, and applicable healthcare requirements. It is a hands-on leadership role: the Practice Manager is trained in patient-access functions and provides front-office and back-office support during busy periods or staffing shortages. The position works closely with licensed clinical staff and organizational leaders to maintain continuity of care, strengthen workflows, and provide a high-quality patient experience. The ideal candidate is an engaged, visible leader who can balance employee supervision, operational problem-solving, compliance, financial responsibility, and direct support of daily health center operations. The role may also involve travel and attendance at meetings, training sessions, and community events as required.
Requirements
- Bachelor’s degree and at least three years of supervisory or practice-management experience, or an equivalent combination of education and relevant experience.
- Experience supervising employees and managing daily operational systems or workflows.
- Experience with employee scheduling, performance management, training, timekeeping, and staffing coverage.
- Strong leadership, communication, customer service, problem-solving, and organizational skills.
- Ability to use operational data and performance measures to identify concerns and improve results.
- Ability to manage competing priorities and make sound decisions in a fast-paced healthcare environment.
- Ability and willingness to complete patient-access training and provide hands-on operational support when needed.
- Working knowledge of healthcare compliance, safety, confidentiality, and quality requirements.
- Ability to appropriately manage confidential and sensitive patient and employee information.
- Ability to work effectively with people from different backgrounds, identities, and socioeconomic circumstances.
- Ability to travel and attend meetings, training sessions, and community events as required.
- Commitment to high-quality, compassionate, nonjudgmental reproductive healthcare and to Planned Parenthood’s mission, values, and service standards.
Nice To Haves
- Experience managing a health center, medical practice, ambulatory clinic, or comparable healthcare operation.
- Experience working in reproductive or sexual healthcare.
- Experience managing healthcare budgets, revenue-cycle processes, inventory, or financial controls.
- Experience using electronic health record, scheduling, timekeeping, and performance-reporting systems.
- Experience supporting regulatory audits, accreditation readiness, safety activities, or quality improvement.
- Experience leading organizational change, service expansion, or workflow redesign.
- Experience building relationships with community organizations and external partners.
- Fluency in Spanish, Nepali, Somali, or another language needed within the position’s service area.
Responsibilities
- Lead daily health center operations, including patient flow, staffing, scheduling, front-office and back-office processes, facilities, and performance goals.
- Provide hands-on operational support, including patient-access functions, room turnover, and supply management, to maintain continuity of care.
- Hire, train, supervise, develop, and retain health center support staff.
- Set expectations, provide feedback, complete performance evaluations, and administer disciplinary action in consultation with People, Culture & Equity and Health Services leadership.
- Create employee schedules, review PTO requests, monitor staffing and overtime, and reconcile and approve timecards.
- Review operational data and key performance indicators to improve workflows, reduce wait times, address service gaps, and strengthen the patient experience.
- Partner with licensed staff and organizational leaders to implement services, protocols, systems, and operational improvements.
- Oversee inventory, supplies, equipment, facilities, security, safety activities, and required incident reporting.
- Support compliance with organizational policies, accreditation standards, and applicable HIPAA, OSHA, CLIA, and Ohio Department of Health requirements.
- Assist with operating and capital budgets, financial controls, receipt deposits, and health center financial objectives.
- Represent the health center in community partnerships, organizational initiatives, meetings, and assigned special projects.
Benefits
- Paid time off
- Paid parental leave
- Medical coverage, with 90% employer-paid base plans for individual coverage
- Employer-paid vision coverage
- Dental coverage
- Employer-paid life insurance
- Employer-paid accidental death and dismemberment insurance
- Employer-paid short-term and long-term disability coverage
- 401(k) plan with an employer contribution of up to 4%
- Nine paid holidays each year
- Two floating holidays each year
- Financial incentive program for certified bilingual Associates; qualified Associates fluent in a needed language may receive a $1.00-per-hour differential for two years after successfully completing the language assessment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
