Practice Manager - Surgery - Physician Practice

Hackensack Meridian Health•Holmdel Township, NJ

About The Position

The Practice Manager manages physician practice operations and business functions, including scheduling, registration, billing, collections, patient and team member satisfaction, and purchasing. This role supervises clinical and clerical team members and serves as a liaison between the practice and administration. The manager coordinates communication and problem-solving among clinical and clerical teams, supports patient flow and service, and oversees office operations, inventory, purchasing, and facility needs. In partnership with the Practice Administrator, the manager develops and implements goals, objectives, policies, and procedures and identifies ways to improve efficiency and reduce expenses. The role oversees office billing practices and related processes, monitors reimbursement procedures and insurance requirements, reviews billing and visit reports, tracks deposits and physician productivity, and prepares monthly operational and financial reports for the Practice Administrator.

Requirements

Two years of supervisory experience or an Associate's degree in Business Management or a related health field.
Supervisory experience is required.
Excellent communication skills and leadership abilities.
Positive attitude, ability to multitask, organization, and flexibility.
Excellent written and verbal communication skills.
Proficiency with computer skills, including Microsoft Office and/or Google Suite platforms.

Nice To Haves

Four-year/Bachelor's degree in Business Management or a related health field.
Knowledge of Epic.

Responsibilities

Act as a liaison between the Practice Administrator, providers, and team members.
Coordinate activities between clinical and clerical team members, facilitate communication, and support problem-solving.
Manage team members and model appropriate service to patients and visitors.
Respond to patient questions and concerns, monitor patient flow, and communicate delays to patients and team members.
Maintain an ongoing, measurable patient-satisfaction improvement process and provide regular progress reports to administration.
Address facility issues, coordinate work orders and repairs, and obtain approvals when required.
Work with the Practice Administrator to develop and implement goals and objectives.
Recommend and implement organizational policies and procedures.
Oversee office operations and serve as a resource to staff and physicians.
Maintain adequate inventory, monitor purchasing within budget parameters, and identify opportunities to improve efficiency and reduce expenses.
Oversee office billing practices, including demographic data entry, charge and payment posting, and end-of-day procedures.
Stay informed about reimbursement procedures, insurance requirements, and regulations.
Run billing reports, including appointment reconciliation and visit-data reports.
Maintain records of daily deposits and monitor physician performance and productivity, providing feedback to improve efficiency.
Prepare monthly reports on visits, new-patient volumes, hospital volumes, surgical volumes, expense variances, OT explanations, and revenue for submission to the Practice Administrator before month-end.
Perform other duties and projects as assigned.
Adhere to HMH organizational competencies and standards of behavior.
Lift, push, and pull at least 5 pounds and stand at least 1 hour per day.