Community - Practice Manager

Henderson Companies•Denver, CO

About The Position

The Practice Manager drives growth by cultivating strong client relationships, expanding account opportunities, and maintaining a robust sales pipeline. This role leads client engagement, identifies new business prospects, and ensures successful solution delivery that supports long term partnerships. Serving as the primary client contact, the Practice Manager proactively manages expectations, uncovers emerging needs, and collaborates with sector leadership to position the practice for sustained expansion. They help qualify leads, shape proposals, and support pursuit strategies aligned with sector priorities, with responsibilities potentially focused on a specific geography or market segment. Beyond client engagement, the Practice Manager applies solid project management skills to ensure work is delivered on time, within scope, and aligned with client objectives. They oversee planning, monitor progress, manage risks, and coordinate resources to maintain high quality outcomes that encourage repeat business. While they may guide production staff as needed, the role centers on relationship management, opportunity development, and strengthening the practice’s market presence. This role is highly matrixed and may include accountabilities to all members of the Sector Leadership team for their sector. This position may be a part-time or full-time role based on the needs of the practice.

Requirements

Bachelor’s degree in any engineering, construction management, science, technology, marketing, or business preferred.
Eight (8) or greater years of relevant experience, with a minimum of two (2) years personnel or project management experience.
Demonstrated success building and managing a sales pipeline, qualifying leads, and supporting pursuit strategies.
Experience managing client engagements or projects from initiation through delivery.
Background working in a consulting, professional services, or matrixed environment strongly preferred.
Experience collaborating with cross‑functional teams to deliver client solutions and drive revenue growth.
Demonstrates excellent motivation, team leading, and the ability to achieve goals and objectives.
Broad proficiency of engineering design fundamentals and advanced knowledge of the A&E industry, codes, design guides, and standards.
Knowledge may apply to a broad range of practice, project, or program types.
Must demonstrate proficiency in all core competencies as described and characterized in this job description.
Prolonged periods of sitting or standing at a desk and working on a computer.
Ability to read, write and communicate in English.

Nice To Haves

Years of relevant experience in leadership/management position will be considered in lieu of requisite education.

Responsibilities

Maintain efficient practice operations that support strong client delivery and revenue growth.
Monitor workload, resource allocation, and project timelines to ensure commitments are met.
Implement and refine processes that improve consistency, quality, and responsiveness across engagements.
Partner with sector leadership to align operational priorities with business development goals.
Track key performance indicators (KPIs) related to pipeline health, client activity, and project execution.
Practices effective employee relations and personnel management within the practice.
Teams with engineering managers to align appropriate training, development, and mentoring of talent.
Coordinates with project development and technical development teams to ensure proper staffing and execution of projects.
Communicates opportunities and gaps in employee development to practice and sector leadership.
Collaborates with organizational, sector, practice, and/or office leadership to foster an engaged, dynamic employee culture and lead company-wide events and initiatives.
Manages client relationships, especially within their geographical region or market segment, as requested by Practice Director.
Maintains knowledge and presence within the industry to contribute to project pursuits.
Assists Practice Director and marketing staff to generate proposals and determine a profitable fee structure that aligns with the practice strategy.
Ensure delivery teams understand client objectives and consistently meet or exceed expectations.
Lead client communications, expectation setting, and issue resolution throughout the engagement lifecycle.
Oversee project planning, scope definition, timelines, and resource coordination to ensure successful delivery.
Monitor project progress, risks, and dependencies, escalating issues when needed to maintain client satisfaction.
Ensure projects are delivered on time, within scope, and aligned with client goals and quality standards.
Serves as Project Manager for critical clients and projects within the practice, as needed.