Practice Manager

Lightwave Dental•Roanoke, VA

12d•Onsite

About The Position

Commonwealth Dental Clinic is a mission-driven dental practice located in the heart of downtown Roanoke. We are dedicated to providing affordable, high-quality dental care to patients who need it most. Our clinic focuses on emergency dental treatment, extractions, oral surgery procedures, dentures, and access-to-care dentistry for Virginia Medicaid and cash-pay patients. We are seeking an experienced, compassionate, and results-oriented Practice Manager to lead our team and oversee the daily operations of a fast-paced, high-volume dental practice. This is an opportunity to make a meaningful impact in the community while building and developing a high-performing team. As a Practice Manager, you will ensure the efficient operation of a fast-paced dental office and lead a successful team that consistently meets and exceeds patient, practice, and organizational expectations. You will be responsible for team leadership, patient experience, operational excellence, financial performance, and compliance while supporting a mission focused on serving Medicaid and cash-pay patients.

Requirements

High school diploma required; college degree or equivalent experience preferred.
Minimum of two years of dental management experience.
Strong leadership, organizational, and communication skills.
Ability to lead a team in a fast-paced, high-volume environment.
Maintain annual OSHA, HIPAA, BLS, and infection control certifications as required.
Proficiency with computers and dental practice management software.

Nice To Haves

Experience with Open Dental practice management software.
Experience with DentaQuest Medicaid administration and claims processing.
Strong understanding of Virginia Medicaid dental programs.
Experience managing oral surgery, extraction-focused, or denture practices.
Knowledge of treatment planning, insurance verification, and revenue cycle management.
Bilingual (English/Spanish) candidates are encouraged to apply.

Responsibilities

Conduct regular team huddles to promote communication, alignment, and accountability.
Foster open communication by providing organizational updates, practice goals, and ongoing staff development.
Recruit, train, coach, and develop team members.
Build and nurture positive working relationships with doctors, hygienists, assistants, and administrative staff.
Create a culture centered on patient care, teamwork, and continuous improvement.
Ensure efficient day-to-day operations and patient flow in a high-volume practice environment.
Stay current with OSHA, HIPAA, ADA, infection control, and other regulatory requirements.
Maintain annual OSHA, HIPAA, BLS, and infection control training as required by law.
Monitor schedules, productivity, and clinic performance.
Ensure compliance with Virginia Medicaid and company policies.
Champion exceptional patient service and satisfaction.
Support new patient growth through community outreach and marketing initiatives.
Help patients navigate treatment options, financial arrangements, and access to care.
Resolve patient concerns professionally and compassionately.
Ensure the practice is meeting production, collection, and profitability goals.
Monitor key performance indicators and develop action plans to address areas of concern.
Support Medicaid and cash-pay workflows to maximize efficiency and patient access.
Assist in budgeting, expense management, and operational planning.