Interim Practice Manager
About The Position
As the Practice Manager, you will oversee all facets of the medical spa’s operations to support seamless functionality, exceptional patient experiences, and sustainable revenue growth. You will lead the site-level team, foster a positive work environment, maintain the practice’s cultural ethos, and communicate company directives. The role spans operations, inventory, scheduling, financial performance, marketing, staff development, business development, and regulatory compliance. You will work with Empower Aesthetics’ corporate teams, including Marketing and Talent Acquisition, to implement practice initiatives, meet staffing needs, and support local marketing and sales. You will also monitor performance and profitability, develop team members, cultivate community partnerships, and maintain high standards for customer service and patient experience.
Requirements
- Bachelor’s degree in business administration, healthcare management, or a related field preferred.
- 2+ years of management experience in the healthcare or retail space preferred.
- Knowledge of healthcare regulatory requirements and compliance standards.
- Proficiency in Microsoft Office suite.
- Experience with practice management software systems.
- Ability to meet the stated physical demands, including remaining stationary for up to 50% of the time; moving around the office; operating office equipment; occasionally stooping and kneeling; communicating and exchanging accurate information; and moving, transporting, positioning, or lifting boxes weighing up to 20 pounds.
Nice To Haves
- Bachelor’s degree in business administration, healthcare management, or a related field.
- 2+ years of management experience in the healthcare or retail space.
Responsibilities
- Oversee daily practice operations, including scheduling, inventory management, and facility maintenance.
- Communicate corporate directives and initiatives to site-level staff and ensure alignment with organizational goals.
- Manage customer service initiatives, patient scheduling, and front desk operations to optimize efficiency and satisfaction.
- Coordinate patient satisfaction efforts, including follow-up communication and resolution of concerns or issues.
- Conduct regular P&L reviews with support from Empower Aesthetics and track KPIs to identify improvements and maximize profitability.
- Facilitate lead management and implement strategies to enhance revenue generation and capitalize on growth opportunities.
- Drive business development initiatives, cultivate strategic partnerships, and expand service offerings to meet patient needs.
- Oversee accurate time card submissions and ensure hours worked are properly tracked and recorded, including overtime and time off.
- Hold regular team meetings and one-on-one sessions for performance review, collaboration, and mentorship.
- Implement training programs and performance management to support continuous improvement and staff development.
- Partner with Empower Aesthetics’ corporate Talent Acquisition Team to identify staffing needs, interview candidates, and hire team members according to provided guidelines.
- Partner with the corporate Marketing team to execute, monitor, and engage in local marketing and sales operations.
- Cultivate local business partnerships and community engagement to enhance the practice’s visibility and reputation.
- Ensure compliance with applicable regulations, industry standards, and internal guidelines, including OSHA, HIPAA, and other healthcare laws and regulations.
- Maintain a culture of excellent customer service and patient experience and foster a positive, supportive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
