Practice Manager Regional - Neuroscience Institute - Pittsburgh - FT

Highmark Health•Pittsburgh, PA

About The Position

The Practice Manager Regional provides operational and financial oversight to a network of physician practices. The role focuses on improving operational efficiency and productivity while delivering cost savings and revenue-enhancing services. The position assesses practice operations, develops and monitors strategic and operational plans and budgets, manages financial and revenue-cycle performance, and supervises staff. It also supports physician productivity and scheduling expectations, manages practice onboarding and exit processes, and provides training and ongoing guidance to practice managers. The role works with physicians, leadership, and health professionals to achieve organizational and practice goals. Employees must comply with applicable ethical, legal, privacy, information-security, and company policy requirements, including HIPAA and the company’s Code of Business Conduct. The role may involve access to covered information, cardholder data, or other confidential customer information, which must be protected.

Requirements

Bachelor’s degree, or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree.
Valid driver’s license.
5–7 years of progressively responsible experience in physician practice operations, including two years of management experience and oversight of multiple physician practices, offices, or clinics.

Nice To Haves

Master’s degree.

Responsibilities

Conduct on-site assessments of practice operations to identify improvement opportunities in patient access, care alignment, patient satisfaction, revenue maximization, and operational processes; identify barriers and implement corrective actions.
Develop, plan, and budget at strategic, tactical, and operational levels for and with each practice.
Manage and monitor financial and revenue-cycle metrics, including staff hours, resource allocation, expense budgets, patient volumes, and revenue-cycle processes.
Supervise staff, resolve problems, implement approved disciplinary actions, interview and hire employees, provide training, and conduct performance evaluations.
Assume day-to-day operations and oversight of practice employees when a manager is absent, including due to leave or resignation.
Manage physician contractual obligations by supporting appropriate productivity, standardizing physician schedules and appointment times, and ensuring compliance with the 72-hour rule and same-day availability for urgent patients.
Manage all phases of practice acquisition onboarding, including supporting new managers and physicians, establishing processes, and preparing sites.
Manage exit processes for departing practices, including medical-records processing, site breakdown, and staff assignments.
Train new managers in policies and procedures and provide ongoing guidance and support to established managers.
Work constructively with designated physicians, leadership, and health professionals to accomplish organizational and practice goals.
Comply with applicable laws, regulations, company policies, training requirements, HIPAA, privacy policies, information-security guidelines, and the Code of Business Conduct; protect confidential information.