Practice Manager/ Lead Medical Assistant

Constella Care•Louisville, KY

18h•Onsite

About The Position

We are looking for a highly organized, hands-on Practice Manager / Lead Medical Assistant to help run the day-to-day operations of our growing clinic. This is a working leadership role for someone who is equally comfortable supporting patients and clinicians as a Medical Assistant and taking ownership of the overall operations of the office. You will initially serve as a lead MA while helping build the clinic team, and over time will take on increasing responsibility for managing and developing MAs and other clinic staff. You will report to the General Manager and serve as the primary on-site leader responsible for keeping the clinic organized, efficient, welcoming, and running smoothly every day. This is a great role for an experienced Medical Assistant who wants to continue being close to patients and clinical operations while growing into a broader leadership and practice management role.

Requirements

Prior experience working as a Medical Assistant.
Experience in both front-office and back-office medical practice operations.
Experience directly managing or supervising Medical Assistants.
Strong understanding of day-to-day outpatient clinic operations.
Highly organized, with strong attention to detail and follow-through.
Comfortable managing multiple priorities in a fast-moving environment.
Flexible, resourceful, and willing to roll up your sleeves.
Strong communicator who can build trust with patients, clinicians, and team members.
Proven ability to take ownership and operate independently.

Nice To Haves

Previous experience as a Lead MA, Office Manager, Practice Manager, or people manager is strongly preferred.
Excitement about working in an early-stage, growing healthcare organization.

Responsibilities

Lead the day-to-day operations of the clinic.
Serve as a hands-on Medical Assistant and support front- and back-office workflows as needed.
Manage, coach, and support Medical Assistants and other clinic team members as the team grows.
Ensure strong patient scheduling, check-in, rooming, visit flow, and follow-up processes.
Coordinate closely with clinicians to keep clinic operations running smoothly.
Maintain office supplies, medical supplies, equipment, and inventory.
Coordinate with vendors and outside partners as needed.
Ensure the clinic is clean, organized, stocked, and ready for patients each day.
Help establish and maintain efficient clinical and administrative workflows.
Identify operational issues and take ownership of solving them.
Support hiring, onboarding, training, and day-to-day accountability of clinic staff.
Jump in wherever needed to support patients, clinicians, and the broader team.