Practice Assistant Lead

Mass General Brigham•Boston, MA

1d•$22 - $31•Hybrid

About The Position

The Practice Assistant Lead is responsible for the smooth operation of the clinical practice, leading the clinic team, and enhancing patient care delivery. The role combines administrative work with supervision of support staff and requires strong organization, communication, and initiative. This position is in the MGH Mammography department at 15 Parkman Street. It is onsite during a Monday–Friday schedule, 8:00 a.m.–4:30 p.m., with a hybrid arrangement available after 90 days of training. The role is scheduled for 40 hours per week.

Requirements

Associate’s degree in Healthcare Administration; the minimum education requirement must be met, and experience cannot substitute for the degree.
3–5 years of experience working in a healthcare setting.
2–3 years of experience in a leadership or supervisory role.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proficiency in electronic health record (EHR) systems and office software.
Knowledge of medical terminology, billing, and coding processes.
Ability to multitask and manage competing priorities in a fast-paced environment.

Nice To Haves

Bachelor’s degree in Healthcare Administration.

Responsibilities

Supervise and mentor clinic support staff, including administrative and clinical assistants.
Oversee daily operations to support efficient workflow and high-quality patient care.
Coordinate with healthcare providers on patient appointments and patient flow.
Implement and maintain clinic policies and procedures to improve operational efficiency.
Assist with training new staff and provide ongoing education for existing staff.
Manage patient inquiries, concerns, and feedback to support satisfaction and compliance with standards.