Practice Manager II - Northeast Georgia Physicians Group NGPG - Family Medicine - FT Days

Northeast Georgia Health System•Winder, GA

About The Position

The Practice Manager II independently oversees the operational, human resource, administrative, and business functions of assigned practice areas, which may include multiple locations and/or providers. The role supervises administrative, clerical, and clinical staff and provides the administrative structure needed to support patient-centered care, including telephone service, appointment and surgery scheduling, new-patient coordination, authorizations, referrals, and back-office functions. The manager oversees daily clinic operations, patient and provider relations, staff supervision and development, recruitment and hiring, regulatory compliance, information technology and health information management practices, revenue management, budgeting, equipment, facilities, safety, and general office upkeep. The position may perform Medical Office Assistant reception duties on a short-term basis to cover staff absences.

Requirements

High school diploma or GED.
Current BLS certification, or ability to obtain it within 30 days of hire.
At least five years of progressive medical office experience in registration, back-office clinical work, scheduling, and/or billing.
At least two years of healthcare supervisory or lead experience.
Knowledge of medical practices, terminology, and reimbursement policies.
Skills in planning, organizing, delegating, problem-solving, and supervising.
Excellent verbal and written communication skills.
Demonstrated ability to supervise operations and/or customer service.
High degree of independence, initiative, assertiveness, prioritization, and diplomacy when working with providers, staff, and patients in a complex environment.

Nice To Haves

Bachelor’s degree.

Responsibilities

Maintain clinic schedules for clinical providers across assigned locations and update provider scheduling templates in the practice management system.
Develop and monitor procedures for patient reception, appointments, cancellations, and traffic flow; provide short-term reception coverage by performing Medical Office Assistant-level functions when needed.
Monitor practice telephone systems and supervise staff phone encounters.
Provide customer service, resolve basic patient complaints, train staff in customer service, identify and escalate risk-management issues, complete variance reports, and address significant customer concerns.
Assist providers with patient schedules, address day-to-day operational issues, review data on provider activity, and participate in credentialing new providers.
Supervise administrative and clinical staff; ensure staff orientation and training; maintain training materials and programs.
Provide employee feedback, complete evaluations, establish performance improvement plans, prepare counseling memos, and recommend or initiate disciplinary action when needed.
Process position request forms, help maintain job descriptions, screen resumes, conduct or participate in interviews, and make hiring decisions.
Ensure compliance with regulatory and safety requirements, train staff, support safety rounds, and develop improvement plans to correct deficiencies.
Ensure staff training and certification for applicable IT systems and applications, and monitor patient privacy practices in electronic and telephonic systems.
Train staff on HIPAA and patient-information privacy requirements, and ensure appropriate training, certification, and access control for clinical data and repository systems.
Manage revenue processes, including timely and accurate charge capture, encounter forms, missing-charge follow-up, rejection reports, cash collection, cash-handling audits, and co-pay monitoring; work with the CBO on billing and process improvements and use Epic reporting functions.
Investigate expense variances, contribute to expense projections, maintain purchasing logs, coordinate with accounts payable and receivable, manage purchase orders, and approve accounts payable within signature authority.
Identify equipment repairs and safety issues, order equipment and office supplies, and manage equipment maintenance agreements.
Maintain facility cleanliness and compliance with standards; coordinate with facilities management and environmental services and potentially oversee limited renovation projects.