Practice Manager I

Methodist Health System•Trophy Club, TX

About The Position

The Practice Manager I supervises the daily operations of an assigned medical practice to support efficient operations and quality patient care. The role works closely with physicians, staff, and Methodist Medical Group leadership to oversee practice business affairs, patient experience, staffing, performance, and growth. It also supports provider recruitment and onboarding and leads practice-based committees that involve staff in operational decisions. The manager uses operational and financial data to monitor performance, supports annual budgeting, and helps carry out short- and long-term growth strategies. The position is based in a normal office environment and may require occasional evening or weekend work and travel to meetings.

Requirements

Three years of experience in a position with supervisory responsibilities is preferred.
Strong interpersonal and communication skills for communicating with physicians, other medical professionals, office personnel, and patients.
Excellent analytical and problem-solving skills.
Computer literacy and knowledge of relevant health care and administrative software.
Good leadership, motivation, training, and goal-setting skills.
Excellent verbal and written communication skills.
Financial and accounting skills.
Knowledge of finance best practices and standards.
Strong organization and time-management skills.
Ability to travel to meetings.
Physical ability to sit for prolonged periods and perform some bending, stooping, and stretching.
Eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Normal range of hearing and eyesight to record, prepare, and communicate reports.

Nice To Haves

Bachelor’s degree in health care administration, public health, health information management, or business administration is preferred.
Three years of experience in a position with supervisory responsibilities is preferred.

Responsibilities

Supervise and perform front-end revenue cycle workflows and manage provider performance against MMG initiatives.
Round with staff daily and ensure practice standards for huddles, staff meetings, and one-on-one meetings are maintained to support employee engagement and development.
Ensure the practice maintains MMG standards for performance meetings and operating reports.
Coordinate with MMG leadership on preparation and development of the annual operating budget and monitor performance against budget.
Manage and oversee the business affairs of the assigned practice.
Use data to inform operational decisions and provide updates to MMG leadership.
Manage and report patient experience and access to the Supervisor.
Hire, train, monitor, and retain staff.
Monitor direct reports’ performance, provide additional training as needed, and conduct annual performance evaluations.
Manage work schedules and ensure appropriate staffing.
Oversee inventory of medications and medical equipment, including resupply and maintenance.
Manage security and occupational health and safety at the practice.
Interact with patients, help resolve complaints, and manage grievances according to MMG policy.
Partner with providers to achieve performance metrics.
Collaborate with providers on business strategies and patient services.
Support provider recruitment and onboarding.
Assist with short- and long-term practice growth strategies.
Model leadership behaviors that support the organization’s mission and goals.
Lead practice-based committees to engage staff in operational decisions.