Practice Manager I - Neurology

Endeavor Health•Glenview, IL

6d•$36 - $56•Onsite

About The Position

The Practice Manager I oversees day-to-day operations for neurology clinic practices in Chicago and Glenview, reporting to a director. The role addresses patient and staff issues, develops and manages staff, ensures compliance with regulatory requirements and organizational policies, and maintains clinic quality standards. The manager oversees personnel responsible for patient reception, registration, scheduling, and rooming, ensuring clinicians receive appropriate support. The position also manages projects throughout their lifecycle in support of organizational strategic objectives and ongoing operations, using standard tools to develop tasks, milestones, and deliverables and ensure timely completion. The role requires dedicated on-site clinic presence and travel to surrounding clinics for coverage.

Requirements

Bachelor's degree preferred, or at least five years of experience in healthcare management; a strong background in medical practice or hospital management is required.
AHA Heart saver CPR certification from the American Heart Association is preferred.
Ability to travel to surrounding clinics for coverage purposes.

Nice To Haves

Bachelor's degree.
AHA Heart saver CPR certification from the American Heart Association.

Responsibilities

Manage support staff delivering patient services, including provider templates, with dedicated on-site clinic presence.
Provide staff with day-to-day direction and assign tasks.
Develop staff schedules and workflows, and coordinate regular staff and professional meetings.
Partner with the team to address concerns and offer solutions.
Oversee talent management, including performance evaluations, coaching, and disciplinary actions as needed.
Hire, train, develop, and manage staff performance and accountability to build a high-performing team.
Maintain staff and provider training and orientation, and contribute to developing and updating training.
Use independent judgment within defined procedures to determine appropriate actions on moderately complex issues.
Monitor patient experience and employee engagement scores and develop tactics to improve areas of opportunity.
Monitor clinic and team budget goals and evaluate and report variances to the director.
Collaborate with site-based provider leaders to coordinate communication, share key information, and facilitate feedback to support alignment, responsiveness, and operational improvement.
Perform quality audits and partner with quality teams to assess outcomes and plan improvements.
Ensure services comply with professional standards and state and federal regulations, and maintain applicable accreditations.
Manage projects through initiation, planning, execution, control, and closeout, developing tasks, milestones, and deliverables to support timely completion.
Perform additional responsibilities as needed.