Practice Manager 2, Marcus Autism Center

Children's Healthcare of Atlanta

4d•Onsite

About The Position

The Practice Manager 2 oversees day-to-day operations for assigned practices, ensuring a high-quality patient and family experience while improving revenue generation and operational efficiency. The role oversees larger practices and multiple locations with high patient throughput, inpatient and/or procedural services, and evolving strategic plans or expanding programs and services. The manager works with clinical operations leaders and other stakeholders to address staffing, resources, access, patient throughput, financial performance, administrative processes, and practice development.

Requirements

At least 5 years of experience in operations, with a strong financial, human resources, and systems background.
Experience in a physician practice setting.
Demonstrated experience with systems, software, and technology components, such as Microsoft and Epic.
Bachelor’s degree in Business Administration, Health Administration, or a related field.
Ability to operate independently.
Ability to plan and manage time effectively and complete projects with minimal oversight.
Demonstrated strategic thinking and problem-solving ability.
Strong communication skills and ability to build productive relationships across organizational levels.
Personal organization and time-management skills.
Human relations and teamwork skills.
Personal adaptability and motivation.
Listening skills.
Ability to address conflicting views or issues, mediate fair solutions, and communicate effectively in writing.
Analytical skills to resolve highly complex problems using scientific or technical principles, theories, and concepts, as well as in-depth cross-functional and experience-based knowledge.
Ability to identify and resolve important ethical, strategic, and operational problems requiring innovative solutions based on extensive healthcare industry knowledge.
Ability to effectively manage employees within the assigned practice.
Ability to persuade and negotiate with peer-level managers on issues and programs that affect the assigned practice.

Nice To Haves

Master’s degree in Business Administration, Health Administration, or a related field.

Responsibilities

Partner with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.
Assess, identify, and implement opportunities to improve access, quality, revenue, and expense control.
Provide onboarding and ongoing support to providers, including schedules, expense reimbursement, clinic initiatives, and staff concerns.
Forecast and develop operational and capital budgets; interpret statistical data and report variances, with timely corrective action plans.
Manage practice-based revenue-cycle charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.
Ensure back-end processes and related transactions support patient throughput and the practice’s financial viability.
Ensure practice structures address changes in technology, operational processes, and practice needs.
Build relationships with key stakeholders and communicate progress toward key performance indicators.
Partner with the corresponding entity regarding needs of non-employed leased physicians and clinical staff, and manage invoices and timely reimbursement.
Identify and resolve ethical, strategic, and operational problems requiring innovative solutions and extensive healthcare industry knowledge.
Oversee administrative activities, including operational policies and procedures and internal and external reports and correspondence.
Maintain open communication and positive working relationships with staff, physicians, and key system partners.
Evaluate and recommend business development and expansion opportunities; oversee implementation of expansion projects.
Maintain professional affiliations and professional development to stay current with healthcare trends related to clinic operations.
Apply management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.
Manage and lead a team, including interviewing, hiring, training, developing, directing work and processes, managing performance, and recognizing and rewarding employees.
Mentor team members and encourage their personal and professional growth.
Encourage ongoing skill development by providing opportunities for continued education.