Practice Lead, Geneva

University Hospitals•Geneva, OH

About The Position

The Practice Lead oversees the daily functioning of operational systems in the office and ensures that business policies and procedures are implemented for daily operations. The role sets patient and operational priorities, coordinates workflows and staffing, supports staff training and performance, resolves customer and billing issues, and helps maintain efficient business operations. The position also handles Protected Health Information in accordance with applicable training, the UH Code of Conduct, and UH policies and procedures.

Requirements

High school equivalent or GED.
Excellent interpersonal and communication skills.
Ability to relate effectively with a wide variety of people.
Ability to prioritize, delegate, and follow up.
Computer literacy, including word processing and spreadsheet knowledge.
Understanding of third-party reimbursement requirements.
Knowledge of CPT and ICD-10 coding.

Nice To Haves

Three or more years of experience in a related area of responsibility (preferred).
Medical terminology.

Responsibilities

Set daily operational and patient priorities, evaluate workflow, and assign work.
Ensure duties are performed according to UHMSO policies and procedures.
Submit vacation requests for approval to the Supervisor or Administrator.
Notify the Supervisor or Administrator of coverage requirements and escalate overtime needs.
Validate employee time worked in Kronos.
Orient and train new and current staff on office protocols and job responsibilities.
Coach staff to maximize patient throughput.
Maintain employee performance documentation and communicate performance issues to the Supervisor or Administrator.
Provide staff performance feedback to the Supervisor or Administrator for annual reviews.
Promote and maintain positive customer relationships throughout the practice.
Troubleshoot and resolve issues, and update the Supervisor or Administrator about significant activities.
Assess and resolve third-party payer and patient billing issues using appropriate UHMSO resources.
Delegate and prioritize the daily work activities of billing staff.
Order medical and office supplies in collaboration with providers, based on business needs.
Track, collect, and maintain data to maximize business efficiency.
Perform other duties as assigned and comply with all policies and standards.
Safely and securely maintain patients’ Protected Health Information (PHI) in accordance with applicable requirements.