Practice Lead - Program Management

Computacenter•Dallas, NY

1d•Hybrid

About The Position

The Program Management Lead leads the program and project management capability within Integrated Infrastructure Solutions (IIS), a Professional Services practice focused on complex enterprise data center and edge infrastructure engagements. The role establishes the management discipline, governance, controls and performance visibility needed to deliver programs predictably and with strong commercial control, while allowing practices to adapt to customer needs, solutions, delivery environments and risk profiles. The role maintains a portfolio-level view of engagement health, customer outcomes, delivery performance, commercial position and organizational capacity. It establishes meaningful KPIs and reporting, uses data to identify trends, risks and exceptions, and provides fact-based recommendations to the IIS Practice Director and other Computacenter leaders. It also ensures program and project managers actively manage engagement financials and partners with Finance, Commercial and the Professional Services PMO on financial controls, forecasting and reporting. The lead supports escalations that require intervention beyond an engagement team, coordinates cross-functional ownership and resolution, and identifies systemic constraints. They align management capacity with engagements, pipeline and anticipated demand; lead and develop program and project management professionals; and improve methodology, tools, governance and operating practices based on lessons learned and portfolio performance. The role works across Technical Consulting, Field Engineering, Service Design, Technology Sourcing, Integration Centers and other delivery capabilities. This is a hybrid leadership role based in a Computacenter U.S. hub market: New York City, Atlanta, Dallas-Fort Worth, Chicago, San Francisco or Los Angeles, with preference for candidates in the Atlanta, Chicago or San Francisco metro areas. Regular in-person presence at a Computacenter office and/or Integration Center is expected, balanced with remote work according to business needs. Approximately 20% travel is expected. The role works with distributed teams across locations and time zones and may require support for significant escalations outside standard business hours. Annual compensation is $190,000–$240,000 USD.

Requirements

10+ years of progressive program or project management experience in Professional Services, enterprise data center delivery, infrastructure services, technical services or a comparable complex delivery environment.
Significant experience leading program and project management teams or overseeing a portfolio of complex customer engagements.
Leadership experience in enterprise data center or complex infrastructure delivery; general project management experience alone is not sufficient.
Experience directing large, multi-workstream programs involving multiple technologies, vendors, locations and delivery teams.
Strong understanding of program governance, delivery controls, risk and issue management, dependency management, change control and executive-level reporting.
Demonstrated experience managing commercial and financial performance, including margin, forecasts, cost exposure, change and recovery planning.
Experience using KPIs and delivery data to assess engagement health and portfolio performance.
Experience leading significant escalations and coordinating resolution across organizational and functional boundaries.
Experience establishing or improving program management methodology, governance, tools and operating practices.
Experience aligning program and project management capacity with pipeline and portfolio demand.
Experience leading and developing program managers, project managers and related delivery professionals.
Ability to communicate complex delivery and commercial information clearly to customers, executives and cross-functional leaders.
Working knowledge of how solution design, technical delivery, Field Engineering, Technology Sourcing, logistics, supply chain, Integration Centers and program management work together in complex infrastructure engagements.
Bachelor’s degree or equivalent relevant experience.
Understanding of business-critical data center program risks and dependencies across design, procurement, configuration, logistics, installation, testing and customer acceptance.
Experience supporting transition from solution development and customer commitment into executable delivery.

Nice To Haves

PMP, PgMP, MSP, PRINCE2 or a comparable program or project management credential.
Candidates in the Atlanta, Chicago or San Francisco metro areas are preferred.

Responsibilities

Lead the program and project management capability supporting Integrated Infrastructure Solutions.
Establish expectations and maintain standards, controls, tools and operating practices for planning, governing, managing and reporting complex engagements.
Ensure program and project managers apply agreed methodologies and controls, adapting rigor to engagement scale, complexity, risk and customer needs.
Maintain portfolio-level visibility into engagement health, customer outcomes, delivery performance, commercial position and organizational capacity.
Establish KPIs and reporting that show portfolio performance and areas requiring attention; identify trends, risks, constraints and exceptions using data.
Provide fact-based performance visibility and recommendations to the IIS Practice Director and other Computacenter leaders.
Ensure program and project managers actively manage financials, including margin, forecasting, change and cost exposure; partner with Finance, Commercial and the Professional Services PMO on financial controls and reporting.
Provide leadership support for significant risks, blockers, dependencies and customer issues escalated beyond engagement teams.
Coordinate stakeholders across Computacenter to secure ownership, decisions and timely resolution of cross-functional issues; escalate systemic constraints with impact and recommended action.
Align program and project management capacity with active engagements, pipeline expectations, geographic needs and anticipated demand.
Lead, develop and support program and project management professionals responsible for complex data center delivery.
Set expectations for program managers, project managers and engagement-level leadership roles, and strengthen their executive communication, commercial management, risk leadership, multi-site coordination and customer governance capabilities.
Incorporate lessons learned and delivery experience into management practices, and drive corrective actions when portfolio performance reveals recurring issues.
Work with Technical Consulting, Field Engineering, Service Design, Technology Sourcing, Integration Centers and other delivery capabilities to support coordinated execution.
Support customer engagements, visit project sites and Integration Centers, and participate in leadership and business meetings as needed.