Practice Lead, Cloud and Data Center

MGT•,

4d•Remote

About The Position

The Cloud & Data Center Practice Team Lead provides day-to-day operational leadership for MGT’s Cloud & Data Center Professional Services team. The role ensures successful delivery of cloud, virtualization, storage, backup, disaster recovery, and data center modernization projects by coordinating engineering resources, maintaining delivery standards, supporting project execution, and serving as the practice’s primary technical and operational escalation point. The position combines hands-on engineering expertise with operational leadership and resource management, working closely with Project Managers, Delivery Leadership, Sales, and Engineering teams to deliver projects consistently and in line with customer expectations. The role also provides technical oversight and guidance for complex implementations, promotes consistent methodologies and documentation, mentors engineers, and supports practice improvements. It contributes to project planning, estimation, customer discussions, and identifying additional service opportunities during engagements.

Requirements

Advanced knowledge of enterprise cloud and data center technologies, including public cloud platforms, virtualization, storage, backup, disaster recovery, and infrastructure modernization.
Experience supporting large-scale cloud migration, hybrid cloud, virtualization, and data center transformation projects.
Strong understanding of Microsoft Azure, AWS, VMware, Nutanix, Hyper-V, Veeam, Rubrik, Cohesity, Dell, HPE, and related technologies.
Experience conducting technical quality reviews and implementation oversight.
Familiarity with professional services delivery models, project lifecycle management, and customer-facing consulting engagements.
Strong troubleshooting and technical escalation management capabilities.
Strong operational leadership and team coordination skills.
Excellent resource allocation and workload management capabilities.
Ability to balance hands-on technical responsibilities with team leadership duties.
Strong organizational skills and attention to detail.
Effective communication with customers, project teams, and internal stakeholders.
Ability to manage multiple concurrent projects and priorities.
Proven ability to mentor engineers and develop technical talent.
Strong problem-solving and escalation management skills.
Commitment to delivery excellence, customer satisfaction, and process consistency.
Bachelor’s degree or equivalent work experience.
Minimum of 10 years of enterprise infrastructure, cloud, and data center experience.
Minimum of 5 years leading cloud, virtualization, infrastructure modernization, or engineering projects and teams.
Minimum of 3 years of resource management, team leadership, or delivery management experience.

Nice To Haves

Prior experience in a Professional Services, Systems Integrator, Consulting, or VAR environment.

Responsibilities

Coordinate day-to-day Cloud & Data Center practice activities and support successful project delivery.
Manage engineering assignments, workload balancing, and resource scheduling across active engagements.
Monitor project execution for adherence to scope, milestones, technical standards, and quality expectations.
Participate in project kickoff meetings, status reviews, and delivery escalations.
Collaborate with Project Managers to identify risks, address resource constraints, and resolve issues.
Ensure implementation documentation, project deliverables, and closeout requirements are completed accurately and consistently.
Support project forecasting, staffing needs, and delivery capacity planning.
Coach and mentor team members, conduct performance reviews, provide technical guidance, and support professional development.
Serve as the primary technical escalation point for complex cloud and data center implementation issues.
Provide technical oversight for cloud migrations, hybrid cloud architectures, virtualization platforms, storage solutions, backup and recovery systems, disaster recovery initiatives, and data center modernization projects.
Conduct implementation reviews and quality assurance checks to ensure alignment with MGT standards.
Assist engineers with troubleshooting, implementation planning, and technical challenges.
Support standardization of deployment methodologies, implementation procedures, and technical documentation templates.
Maintain awareness of vendor updates, platform enhancements, security advisories, and technology changes affecting customer environments.
Conduct resource utilization reviews and assist with workload balancing.
Support engineer onboarding and knowledge transfer activities.
Identify skill gaps and coordinate training and certification opportunities; promote cross-training across relevant technologies.
Drive adoption of implementation standards, project procedures, and operational best practices.
Capture lessons learned and facilitate technical knowledge sharing across the organization.
Identify opportunities to improve delivery efficiency, documentation quality, and resource utilization.
Contribute templates, technical content, and deployment guides to the Knowledge Hub.
Support continuous improvement initiatives focused on customer satisfaction and delivery consistency.
Assist Sales and Presales teams with technical reviews, implementation planning, cloud adoption strategies, and effort estimation.
Participate in project handoff meetings to ensure delivery teams understand scope and requirements.
Provide technical input for Statements of Work and implementation approaches.
Support customer discussions about project execution, migration strategies, technical risks, and delivery expectations.
Assist with identifying additional service opportunities during active engagements.