Practice Group Manager

LifeStance Health•Milwaukee, WI

1d•Onsite

About The Position

The Practice Group Manager works on site to provide direction, coaching, and support to team members and clinicians in assigned offices. The role serves as a local culture carrier and an extension of operations leadership, monitoring workflows, outcomes, clinician and patient satisfaction, and performance measures to help offices meet or exceed clinical, operational, and financial objectives established with leadership. The manager oversees financial performance, office operations, KPI reporting, implementation of operational and clinical processes, and collaboration with shared services and clinical leadership. The role also manages and supports office staff and clinicians, including onboarding, training, engagement, clinician retention, patient matching, and resolution of escalated patient complaints. Compensation starts at $72,000 per year, with potential quarterly bonuses or incentives. The position is on site at 741 N Grand Ave #302, Waukesha, WI 53186.

Requirements

Bachelor’s degree with at least 3 years of healthcare leadership experience, or at least 5 years of healthcare leadership experience.
Experience with Microsoft Office.
Strong Excel skills, including pivot tables and formulas.
Strong technical and analytical skills.
Excellent written and verbal communication skills.
Ability to handle sensitive and confidential information.
Strong organization, attention to detail, and accuracy.

Responsibilities

Manage financial performance for the assigned practice group, including revenue, center margin, and EBITDA targets in partnership with the Operations Director.
Coordinate office responsibilities to support efficient operations in accordance with company standard operating procedures; escalate and resolve facility issues.
Manage monthly performance reporting for assigned KPIs, including variance reporting and action plans.
Provide the Operations Director with root-cause analyses and action plans for areas of underperformance.
Implement operational and clinical processes and practices in assigned offices to support service excellence and performance goals.
Collaborate with shared services teams to support clinicians and patients and deliver mental health services effectively.
Partner with the Operations Director to manage local referral relationships and promote the company in local geographies to increase patient access to care.
Work with Operations, Clinical, and Medical Directors to assess patient capacity and clinician utilization.
Build a high-performing office team through selection, training, and performance management, and ensure office training needs are met.
Directly manage performance and engagement of clinicians, Lead Practice Coordinators, Practice Coordinators, and Medical Services Coordinators.
Partner with clinical leadership, the Regional Medical Director, APRN Director, and Clinical Director to support service delivery consistent with company expectations, policies, and procedures.
Provide administrative oversight and operational support to therapists and prescribers in the practice group.
Support in-office clinician engagement activities to promote company culture and improve clinician satisfaction and connection.
Support onboarding and training of new clinicians, particularly on office administrative processes and center-specific operations, and help ensure onboarding tasks are completed.
Partner with the Intake team to support efficient patient matching and timely ramp-up of new clinical team members.
Serve as the operations contact for clinician administrative questions and concerns.
Oversee escalated patient complaints and partner with clinical and medical leadership to resolve them.
Partner with clinical leadership to support clinicians with case consultations, clinical documentation and integrity, and clinical best practices.
Communicate weekly with Operational and Clinical Directors about clinician dissatisfaction and retention issues.
Regularly connect with strong performers to solicit feedback, mentor, engage, and provide information about career progression.