Practice Group Manager

LifeStance Health•Oak Park, IL

1d•Onsite

About The Position

The Practice Group Manager is an on-site leader who provides direction, coaching, and support to team members and clinicians in assigned offices, serving as a local culture carrier and an extension of operations leadership. The manager monitors workflow processes, outcomes, clinician and patient satisfaction, and performance measures to help ensure the offices meet or exceed clinical, operational, and financial objectives established in cooperation with leadership. The role oversees financial and operational performance across an assigned practice group, supports clinicians and office staff, and collaborates with operations, clinical, medical, and shared-services teams to deliver effective mental health services. Compensation starts at $72,000 per year, with potential quarterly bonuses or incentives. The listed location is 4471 Lawn Ave Ste 202, Western Springs, IL 60558.

Requirements

Bachelor’s degree with at least 3 years of healthcare leadership experience, or at least 5 years of healthcare leadership experience.
Experience with Microsoft Office.
Strong Excel skills, including pivot tables and formulas.
Strong technical and analytical skills.
Excellent written and verbal communication skills.
Ability to handle sensitive and confidential information.
Strong organization, attention to detail, and accuracy.

Responsibilities

Manage financial performance for the assigned practice group, including revenue, center margin, and EBITDA targets in partnership with the Operations Director.
Coordinate office responsibilities to support efficient operations in accordance with LifeStance standard operating procedures; escalate and resolve facility issues.
Manage and report monthly key performance indicators, including variance reports and action plans to meet objectives.
Provide the Operations Director with root causes and action plans for areas of under-performance.
Ensure implementation of operational and clinical processes and practices in assigned offices to support service excellence and performance goals.
Collaborate with shared-services teams to support clinicians and patients and deliver mental health services effectively.
Partner with the Operations Director to manage local referral-source relationships and promote LifeStance in local communities to increase patient access to care.
Work with Operations, Clinical, and Medical Directors to assess patient capacity and clinician utilization.
Build a high-performing office team through staff selection, training, and performance management, and ensure office-team training needs are met.
Manage the performance and engagement of direct reports, including clinicians, Lead Practice Coordinators, Practice Coordinators, and Medical Services Coordinators.
Partner with clinical leadership, the Regional Medical Director, the APRN Director, and the Clinical Director to support service delivery according to company expectations, policies, and procedures.
Provide therapists and prescribers in the practice group with administrative oversight and operational support.
Support in-office clinician engagement activities to promote company culture and improve clinician satisfaction and connection.
Support onboarding and training for new clinicians, especially for office administrative processes and center-specific operations, and help ensure onboarding tasks are completed.
Partner with the Intake team to support efficient patient matching and timely ramp-up of new clinical team members.
Act as the operations contact for clinicians’ administrative questions and operational support concerns.
Oversee escalated patient complaints and collaborate with clinical and medical leadership to resolve them.
Partner with the Clinical Director and RMD/RAPRN to support clinicians with case consultations, clinical documentation and integrity, and clinical best practices.
Communicate weekly with Operational and Clinical Directors about clinician dissatisfaction issues to support resolution and retention.
Regularly engage strong-performing clinicians to solicit feedback, mentor them, and discuss career progression.