Practice Coordinator

One Medical•Dallas, TX

2d•Onsite

About The Position

One Medical is seeking a Practice Coordinator to serve as the onsite lead for a practice team and support the delivery of high-quality patient experiences. The coordinator is the subject matter expert on practice workflows and processes and the main point of contact for daily clinical operational oversight. Under the direction of the Operations Manager, the coordinator motivates, supports, directs, and coaches teammates to promote consistent performance and help the team navigate change and growth. The role focuses on operational excellence and active daily management, including scheduling, inventory and facilities management, team readiness, patient service, and front-of-house operations. In partnership with Clinical Leadership and the Operations Manager, the coordinator supports quality outcomes, patient safety, regulatory compliance, and population-health improvement initiatives. Clinical duties may also include venipuncture and extended-scope procedures. This is a full-time, 40-hour-per-week, in-person position at the One Medical office in Dallas, Texas. Shifts are eight hours and generally occur Monday through Friday between 7:00 a.m. and 6:00 p.m. The schedule may change based on business direction.

Requirements

At least one year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
Proven ability to foster strong, collaborative team dynamics and a supportive, engaged team culture.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
Strong written and verbal communication skills.
Successful completion of One Medical clinical training and any state-required education and/or certifications within the first six months of employment; training is One Medical-sponsored.

Nice To Haves

Relevant experience as a Medical Assistant or Phlebotomist; applicants without this experience are encouraged to apply, and training is provided.
A proven track record of leading successful change-management and process-improvement efforts.
Healthcare experience and a solid understanding of billing and insurance.

Responsibilities

Ensure operational readiness through team check-ins, staffing reviews, task-queue monitoring, adherence to standard work, and end-of-month operations, including publishing administrative and clinical team schedules.
Train, coach, mentor, and recognize team members; provide team support and leadership.
Drive performance improvement through active daily management, facilitating office huddles, and monitoring performance metrics.
Manage inventory, including ordering and receiving supplies, tracking expiration dates, minimizing waste, and completing counts.
Support the practice’s financial health through budget review and management of copays and revenue cycle.
Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed.
Partner with Clinical Leadership and the Operations Manager to support quality outcomes, patient safety, regulatory compliance, and improvement initiatives for population health.
Use the C-I-CARE framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, and knowledge of billing and insurance.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking and organizing supplies, and supporting facilities, security, and IT requests.
Perform clinical duties as needed, potentially including venipuncture for patients from pediatrics through geriatrics and extended-scope duties such as non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid in full by One Medical.
Short-term and long-term disability insurance paid in full by One Medical.
Benefits eligibility for regular team members working 24 or more hours per week and their dependents begins on the team member’s hire date.