Practice Coordinator

One Medical•Dallas, TX

14h•Onsite

About The Position

One Medical is seeking an onsite Practice Coordinator to lead and support practice team members in delivering high-quality patient care and service. The coordinator is the practice team’s main point of contact for daily clinical operational oversight and a subject matter expert on workflows and processes. Under the direction of the Operations Manager, the role provides direction, coaching, and support to teammates while helping the practice maintain consistent performance through change and growth. The position focuses on operational excellence, active daily management, scheduling, inventory, and facilities. It also supports patient-centered service, financial health, quality outcomes, patient safety, regulatory compliance, and population health initiatives. The role is based in person at One Medical’s Dallas, Texas office and is full-time at 40 hours per week, with 8-hour shifts generally scheduled Monday through Friday between 7:00 a.m. and 6:00 p.m. Clinical duties may be included.

Requirements

At least 1 year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
Demonstrated ability to foster strong, collaborative team dynamics and a supportive, engaged team culture.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
Strong written and verbal communication skills.
Successful completion of One Medical clinical training and state-required education and/or certifications within the first six months of employment; training is One Medical sponsored.

Nice To Haves

Relevant experience as a Medical Assistant or Phlebotomist; candidates without this experience are encouraged to apply, and training is provided.
A proven track record of leading successful change-management and process-improvement efforts.
Healthcare experience and a solid understanding of billing and insurance.

Responsibilities

Ensure practice operational readiness through team check-ins, staffing reviews, task-queue monitoring, adherence to standard work, and end-of-month operations, including publishing administrative and clinical team shift schedules.
Train, coach, mentor, and recognize team members, and provide leadership and support to the practice team.
Facilitate office huddles and monitor performance metrics to drive improvement through active daily management.
Manage inventory, including ordering and receiving supplies, tracking expiration dates, minimizing waste, and completing counts.
Support the practice’s financial health through office budget review and management of copays and revenue cycle.
Monitor and own Net Promoter Score (NPS) responses, respond to service recovery cases, and escalate issues to the Operations Manager as needed.
Partner with Clinical Leadership and the Operations Manager to support quality health outcomes, patient safety, regulatory compliance, population health, and improvement initiatives.
Use C-I-CARE in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, and knowledge of billing and insurance.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking and organizing supplies, and addressing facility, security, and IT requests.
Depending on clinical duties, provide venipuncture services and perform or assist with non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.