Practice Coordinator

One Medical•West Hartford, CT

18h•$28 - $31•Onsite

About The Position

One Medical is seeking a Practice Coordinator to serve as the onsite lead supporting practice team members in delivering high-quality patient care and experiences. The role is the practice team’s main point of contact for daily clinical operational oversight and a subject matter expert on workflows and processes. Under the direction of the Operations Manager, the Practice Coordinator provides direction, coaching, and support to teammates and helps the practice maintain consistent performance through change and growth. The position focuses on operational excellence, active daily management, scheduling, inventory management, facilities management, patient-centered service, and practice financial health. It also includes front-of-house and administrative duties, and may include clinical services such as venipuncture, specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs. This is a full-time, 40-hour-per-week, in-person role serving offices in West Hartford and Glastonbury, Connecticut. The listed pay range is $28–$31 per hour; compensation may vary based on candidate factors such as skills, experience, and work location. The work schedule may change based on business direction.

Requirements

At least one year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
Ability to foster strong, collaborative team dynamics and a supportive, engaged team culture.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
Strong written and verbal communication skills.
Ability to communicate with patients with an emphasis on consistent, high-quality, patient-centered experiences.
Ability to support and lead a team, including through change.

Nice To Haves

Relevant experience as a Medical Assistant or Phlebotomist; applicants without this experience are encouraged to apply.
A proven track record of leading successful change-management and process-improvement efforts.
Healthcare experience and a solid understanding of billing and insurance.

Responsibilities

Ensure operational readiness through regular team check-ins, staffing reviews, task-queue monitoring, adherence to standard work, and end-of-month operations such as publishing administrative and clinical shift schedules.
Train, coach, mentor, and recognize team members while providing team support and leadership.
Drive performance improvement through active daily management, facilitating office huddles, and monitoring performance metrics.
Manage inventory, including ordering and receiving supplies, tracking expiration dates, minimizing waste, and completing counts.
Support practice financial health through office budget review and management of copays and revenue cycle.
Own and monitor Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed.
Partner with Clinical Leadership and the Operations Manager to support quality health outcomes, patient safety, regulatory compliance, and population-health improvement initiatives.
Use the C-I-CARE communication framework in patient interactions and support a positive in-office experience through intake, same-day schedule management, follow-up scheduling, and knowledge of billing and insurance.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking and organizing supplies, and supporting facility, security, and IT requests as encountered.
Provide venipuncture services and perform or assist with extended-scope clinical duties, which may include non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.
Benefits eligibility for regular team members working 24 or more hours per week and their dependents, starting on the team member’s hire date.