Practice Coordinator

One Medical•West Hartford, CT

16h•Onsite

About The Position

One Medical is seeking a Practice Coordinator to serve as the onsite lead supporting the practice team in delivering high-quality patient care and service. The coordinator is the subject matter expert on practice workflows and processes and the team’s main point of contact for daily clinical operational oversight. Under the direction of the Operations Manager, this role motivates, supports, coaches, and provides direction to teammates to promote consistent performance and help the practice navigate change and growth. The role focuses on operational excellence, active daily management, scheduling, inventory, and facilities. It also supports a positive, patient-centered in-office experience through front-of-house service and may include clinical duties. This is a full-time, 40-hour-per-week, in-person position serving offices in West Hartford and Glastonbury, Connecticut. Compensation is $28–$31 per hour on a standard full-time schedule; total compensation may also include benefits.

Requirements

At least 1 year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
Ability to foster strong, collaborative team dynamics and a supportive, engaged team culture.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
Strong written and verbal communication skills.

Nice To Haves

Relevant experience as a Medical Assistant or Phlebotomist; candidates without this experience are encouraged to apply.
A track record of leading successful change-management and process-improvement efforts.
Healthcare experience and a solid understanding of billing and insurance.

Responsibilities

Ensure practice operational readiness through team check-ins, staffing review, task-queue monitoring, adherence to standard work, and end-of-month operations, including publishing administrative and clinical shift schedules.
Train, coach, mentor, and recognize team members; provide leadership and support to the practice team.
Drive performance improvement through active daily management, facilitating office huddles, and monitoring performance metrics.
Manage inventory by ordering and receiving supplies, tracking expiration dates, minimizing waste, and completing inventory counts.
Support practice financial health by reviewing the office budget and managing copays and revenue cycle activities.
Own and monitor Net Promoter Score (NPS) responses, respond to service recovery cases, and escalate cases to the Operations Manager as needed.
Partner with Clinical Leadership and the Operations Manager to support quality health outcomes, patient safety, regulatory compliance, and improvement initiatives for population health.
Use C-I-CARE in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, and knowledge of billing and insurance.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking and organizing supplies, and supporting facility, security, and IT requests.
Clinical duties may include venipuncture and extended-scope tasks such as non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.