Practice Coordinator, Pulmonary

St. Luke's University Health Network•Bethlehem, PA

About The Position

The Practice Operations Coordinator works in collaboration with the Practice Operations leader to oversee the practice’s daily operations, help ensure efficient workflows, uphold quality standards of care, and support a positive patient experience. The role coordinates operational and administrative work, supports onsite processes and employee collaboration, assists with continuous improvement, and helps maintain readiness for clinical and clerical operations. The coordinator also serves as an escalation point, supports staff onboarding and development, and helps communicate operational, technology, procedural, and policy changes.

Requirements

High school diploma or equivalent.
At least two years of health care experience.
Excellent communication, facilitation, and presentation skills.
Focus on compliance.
Demonstrated continuous growth.
Quality-driven and service-oriented approach.
Strong time-management skills.
Ability to communicate with patients concisely and clearly.
Ability to listen, express compassion and empathy, and communicate with a patient-centric mindset.

Nice To Haves

Experience in a medical practice operations role.

Responsibilities

Coordinate operational and administrative tasks, including work queues and cash management, and act as a liaison among providers, practice employees, and Access Center POD team members as needed.
Support the Practice Operations leader with onsite oversight of processes, workflow execution, employee collaboration, and the overall patient experience.
Identify opportunities for improvement and support continuous improvement activities related to quality, patient satisfaction, and patient access.
Partner with the Practice Operations leader to maintain operational readiness for clinical and clerical operations, including updating employee schedules, maintaining supply inventory, office equipment and furnishings, ensuring cleanliness, facilitating daily huddles, and updating time management systems.
Serve as an escalation point and facilitate resolution of operational, technological, patient, and appropriate personnel issues.
Support new-hire orientation and onboarding, and provide ongoing training, coaching, and timely performance feedback to employees as appropriate.
Provide input into employees’ annual performance evaluations in partnership with the Practice Operations leader.
Support staff and provider education regarding operational, technology, procedural, and policy changes.
Perform functional duties of other practice roles within the scope of qualifications, as assigned.
Perform other duties as assigned.