Practice Assistant - Medical Reception - Chelsea

Beth Israel Lahey Health•Chelsea, MA

6d•Onsite

About The Position

The Practice Assistant - Medical Reception and Front Desk delivers high-quality service to patients while contributing to the smooth operation of the practice. The role reports to a Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other healthcare providers. The position is located at BIDHC - Chelsea - Adult Medicine, 1000 Broadway Street, Chelsea, MA 02150. The Practice Assistant welcomes patients and visitors, supports communication and patient flow, and performs front-desk functions including check-in, registration, scheduling, demographic and fiscal information verification, copayment collection, and referral entry. Depending on the practice, duties may also include check-out, follow-up scheduling, providing educational materials, visit-ticket entry, and medical-records preparation. The role helps maintain a clean, welcoming reception area and addresses service, repair, and flow needs. The listed base hourly pay range is $20.00–$26.92. Beth Israel Lahey Health requires staff to be vaccinated against influenza as a condition of employment.

Requirements

High school diploma or GED required.
0–1 years of related work experience required.
Experience with computer systems, including web-based applications, required.
Experience with some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access.
Ability to read and write English to understand basic safety instructions, take direction, communicate effectively, and respond to basic questions.
Ability to understand spoken English to follow basic safety instructions, take direction, and communicate in basic English about routine questions.
Ability to demonstrate basic knowledge of fundamental concepts, practices, and procedures and apply them in routine situations.
Ability to interact respectfully with employees, professional staff, and external contacts to offer ideas, identify issues, obtain information, or deliver services.
Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and to remain calm in stressful situations.
Ability to exert up to 20 pounds of force frequently to move objects and to stand for periods or move throughout the hospital campus.

Nice To Haves

Certificate in Medical Administrative Assistant preferred.
One year of experience in a healthcare or service/hospitality environment preferred.

Responsibilities

Greet patients and visitors courteously while demonstrating service, respect, and privacy.
Serve as a central communication source for patient care by being responsive, accessible, and visible.
Provide accurate information, directions, or guidance and promptly follow up to confirm needs have been met.
Perform check-in, registration, scheduling, demographic-information verification, and fiscal-data verification using a computer system.
Collect copayments according to standards for copayment processing.
Schedule, reschedule, and cancel appointments, making efforts to accommodate patient and provider needs.
Obtain and enter referrals.
As applicable to the practice, perform check-out, schedule follow-up appointments, provide relevant educational materials, enter visit tickets, and prepare medical records.
Maintain a clean and welcoming reception area and keep signage and displayed information clear.
Monitor audio or visual programming and volume levels to support a calm, non-intrusive environment.
Contact appropriate departments when repairs or services are needed and follow through on requests.
Monitor and support patients and visitors entering and leaving the practice.
Facilitate timely patient flow and proactively resolve flow issues, such as early or late patients or late providers.
Liaise between patients and practice staff, and between patients and other areas, to support optimal flow and service delivery.