Medical Practice Assistant

Conway Medical Center•Conway, SC

About The Position

The Medical Practice Assistant (MPA) assists with administrative functions in a physician’s office and provides exemplary customer service while practicing CMC’s core values of excellence, compassion, healing, teamwork, stewardship, innovation, and integrity. The role is part of a centralized medical office and may include any duties needed to help the office function for which the employee is competent, as well as other duties as assigned. The MPA supports patient scheduling and reception, insurance verification and authorization, electronic medical record maintenance, and physician-office billing activities. Employees involved in coding, billing, or claims submission are expected to perform their functions accurately and honestly, submit accurate claims, and ensure the organization retains only funds to which it is legally entitled.

Requirements

High school diploma.
Two years of previous customer service or administrative clerical experience.
Assessment of overall credit worthiness through review of a consumer credit report.
Proficient use of Microsoft Outlook, Word, Excel, Explorer, and PowerPoint.

Nice To Haves

Prior experience working front desk operations in healthcare.
Insurance Billing and Coding Specialist (CBCS) Certification.
Medical Administrative Assistant (CMAA) Certification.
CRMA certification or Billing/Coding Certification.

Responsibilities

Greet patients and accompanying family members, when applicable, and provide exemplary customer service.
Schedule patient appointments and adjust schedules for emergency cases.
Obtain insurance verification and authorization.
Update and maintain electronic medical records.
Assist with physician-office billing, including processing insurance claim forms, gathering patient and insurance billing data, medical billing and coding, collections, and accounts receivable and payable.
Work effectively and collaboratively with colleagues, physicians, department heads, and leadership members.
Use strong organizational skills and effective verbal and written communication skills.
Remain calm and professional in all situations.
Accurately and honestly perform coding, billing, and claims-submission functions to help ensure accurate claims and appropriate retention of funds.
Complete duties needed to help the centralized medical office function, when competent, and other duties as assigned.