Medical Practice Assistant

Conway Medical Center•Myrtle Beach, SC

About The Position

The Medical Practice Assistant (MPA) assists with administrative functions in a physician’s office and provides exemplary customer service while consistently practicing CMC’s core values of excellence, compassion, healing, teamwork, stewardship, innovation, and integrity. The role is part of a centralized medical office and includes duties needed to help the office function, provided the employee is competent to perform them. Other duties may be assigned. Employees involved in coding, billing, or claims submission must accurately and honestly perform their functions, from initial receipt of a physician order through receipt of payment, to ensure accurate claims are submitted and the organization retains only funds to which it is legally entitled.

Requirements

High school diploma required.
Two years of previous customer service or administrative clerical experience required.
Assessment of overall credit worthiness through review of a consumer credit report is required.
Proficient use of Microsoft Outlook, Word, Excel, Explorer, and PowerPoint.
Strong organizational skills.
Effective verbal and written communication skills.
Ability to remain calm and professional in all situations.
Ability to work effectively and collaboratively with colleagues, physicians, department heads, and leadership members.

Nice To Haves

Prior experience working front desk operations in healthcare preferred.
Insurance Billing and Coding Specialist (CBCS) Certification preferred.
Medical Administrative Assistant (CMAA) Certification preferred.
CRMA certification or Billing/Coding Certification preferred.

Responsibilities

Greet patients and accompanying family members, when applicable, and provide exemplary customer service.
Schedule patient appointments and adjust schedules for emergency cases.
Obtain insurance verification and authorization.
Update and maintain electronic medical records.
Assist with physician-office billing, including processing insurance claim forms; gathering patient and insurance billing data; medical billing and coding; collections; and accounts receivable and payable.
Work effectively and collaboratively with colleagues, physicians, department heads, and leadership members.
Use strong organizational skills.
Display effective verbal and written communication skills.
Use Microsoft Outlook, Word, Excel, Explorer, and PowerPoint proficiently.
Remain calm and professional in all situations.
Accurately and honestly perform coding, billing, and claims-submission functions to ensure accurate claims and proper retention of funds.
Complete duties needed to help the centralized medical office function, when competent to do so.
Complete other duties as assigned.