Practice Assistant - Medical Reception - Chelsea

Beth Israel Lahey Health•Chelsea, MA

1d•$20 - $27•Onsite

About The Position

The Practice Assistant - Medical Reception and Front Desk reports to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other health care providers. The role is responsible for delivering high-quality service to patients and contributing to the smooth functioning of practice operations at BIDHC - Chelsea - Adult Medicine. The Practice Assistant greets patients and visitors respectfully while protecting their privacy, serves as a central communication point for patient care, and provides accurate information and directions. Duties include check-in, registration, appointment scheduling, demographic and fiscal information verification, copayment collection, and obtaining and entering referrals. Depending on practice needs, responsibilities may also include check-out, follow-up scheduling, providing educational materials, visit-ticket entry, and medical-record preparation. The position helps maintain a clean, welcoming reception area and supports patient and visitor flow by monitoring arrivals and departures, addressing delays or other flow issues, and coordinating with practice staff and other areas. The employee is required to be vaccinated against influenza as a condition of employment.

Requirements

High school diploma or GED.
0–1 years of related work experience.
Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access.
Ability to read and write English to understand basic safety instructions, take direction, communicate with patients, families, and staff, and respond to basic questions.
Ability to understand spoken English and communicate in basic English about routine questions.
Ability to demonstrate basic knowledge of fundamental concepts, practices, and procedures in routine situations.
Ability to interact respectfully with employees, professional staff, and external contacts.
Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and remain calm in stressful situations.
Ability to exert up to 20 pounds of force frequently and to stand for periods of time or move throughout the hospital campus.
Must be vaccinated against influenza as a condition of employment.

Nice To Haves

Medical Administrative Assistant Certificate 1 preferred.
One year of experience in a healthcare or service/hospitality environment.

Responsibilities

Greet patients and visitors courteously and respectfully while maintaining privacy.
Serve as a central communication source for patient care; provide accurate information, directions, and guidance, and follow up promptly.
Perform patient check-in and registration, schedule appointments, verify demographic and fiscal information using a computer system, and collect copayments.
Schedule, reschedule, and cancel appointments while accommodating patient and provider needs.
Obtain and enter referrals.
As applicable to the practice, perform check-out, schedule follow-up appointments, provide relevant educational materials, enter visit tickets, and prepare medical records.
Maintain a clean and welcoming reception area, including signage and displayed information; monitor audio or visual programming and volume.
Contact appropriate departments when reception-area repairs or services are needed and follow through on requests.
Monitor and support patients and visitors entering and leaving the practice.
Facilitate timely patient flow, proactively address flow issues, and liaise between patients, practice staff, and other areas.