Practice Assistant (Float)

Geode Health of Texas•Lawrenceville, GA

12d

About The Position

Geode Health is recruiting a full-time Practice Assistant for its Athens and Lawrenceville offices. This float position supports both locations and combines front-office administration with support for clinical operations in a fast-paced outpatient mental health practice. The Practice Assistant is an important first point of contact for patients and helps ensure that patients and providers have a seamless experience and that the offices run efficiently. The role is suited to someone passionate about Geode Health’s mission to make mental healthcare more accessible, affordable, and effective.

Requirements

Excellent communication, customer service, and computer skills.
Comfort and ease answering the phone; serving the existing patient population by phone is a firm expectation.
Ability to learn new technology platforms and systems.
Strong time-management skills and the ability to take ownership in a fast-paced environment.
Organized, dependable, flexible, and team-oriented approach, with willingness to take on tasks wherever needed.
Passion for improving the mental healthcare experience and alignment with Geode Health’s mission.

Nice To Haves

At least 1 year of medical office or healthcare experience.
Mental health or outpatient clinical experience.
Associate or bachelor’s degree.

Responsibilities

Welcome patients and provide warm, responsive, compassionate customer service.
Respond to patient questions, concerns, and requests in person, by phone, text, through the Athena EMR, and electronically.
Help create a positive office environment that allows providers to focus on patient care.
Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider schedules and reduce no-shows.
Support patient check-in and check-out and help prepare patients for visits.
Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
Support communication between patients, providers, and the practice team.
Maintain accurate and secure patient records and support efficient office workflows.
Assist providers and clinical staff with administrative needs and day-to-day clinical and administrative workflows.
Collect payments for services and accurately document co-pays, coinsurance, outstanding balances, and other patient payments.
Support collection of patient financial obligations in accordance with established policies and answer questions about payments and available financial options.
Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
Follow established safety and emergency procedures, including assisting during crisis situations.
Complete other responsibilities as assigned by the supervisor.