Float Practice Assistant

Mass General Brigham • Chelsea, MA

5d • Onsite

About The Position

The Float Practice Assistant supports the daily operations of a clinical practice and helps patients in both Spanish and English. The role includes greeting patients, managing check-in and check-out, scheduling appointments, responding to phone inquiries and messages, maintaining records, processing billing forms, and handling documents and correspondence. The assistant also serves as a Super User for scheduling, registration, and billing systems, training and supporting colleagues. As experience grows, the role may include advanced duties such as surgical scheduling and schedule changes or blocking. This position does not require direct patient care, and duties may vary by department. The position is onsite at Chelsea Health Center, 151 Everett Avenue, and is scheduled for 40 hours per week on the day shift.

Requirements

• High school diploma or equivalent.
• 2–3 years of office experience.
• Fluency in Spanish and English.
• Proficiency with Microsoft Office and a strong understanding of office procedures.
• Excellent organization, time management, and communication skills.

Nice To Haves

• Certified Medical Administrative Assistant (CMAA) credential.

Responsibilities

• Greet and assist patients; manage check-in, check-out, and appointment scheduling.
• Answer phones, respond to routine inquiries, and handle messages about prior authorizations, provider questions, prescription refills, and test results.
• Maintain appointment records, print schedules, and file materials in patient folders.
• Process billing forms, scan documents into patient medical records (LMR), and request records and lab results.
• Open and distribute mail and faxes; type forms, records, schedules, and memos.
• Accept co-payments as needed.
• Serve as a Super User for scheduling, registration, and billing systems by training and supporting colleagues.
• Take on advanced tasks as skills grow, including surgical scheduling and schedule changes or blocking.

Benefits

• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED