Practice Assistant (Float)
About The Position
Geode Health is seeking a full-time Practice Assistant to float among its Buffalo Grove, Glenview, Libertyville, Park Ridge, and Skokie offices. The role supports the administrative and clinical operations of a fast-paced outpatient mental health practice and serves as an important first point of contact for patients. The Practice Assistant helps create a seamless patient experience, supports providers, coordinates patient needs, and ensures the office runs efficiently. The role involves front-office activities, schedule management, office coordination, payment collection, and maintaining patient confidentiality and safety.
Requirements
- Excellent communication, customer service, and computer skills.
- Comfort and ease answering the phone; this is a firm expectation.
- Ability to learn new technology platforms and systems.
- Organized, dependable, and able to take ownership in a fast-paced environment.
- Strong time-management skills.
- Flexible, team-oriented, and willing to take on tasks wherever needed.
- A self-starter and go-getter.
Nice To Haves
- At least one year of medical office or healthcare experience preferred.
- Mental health or outpatient clinical experience preferred.
- Associate or bachelor's degree preferred.
Responsibilities
- Welcome patients and provide warm, responsive, compassionate customer service as a first point of contact.
- Respond to patient questions, concerns, and requests in person, by phone, text, email, and through the Athena EMR.
- Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider schedules and reduce no-shows.
- Support appointment check-in and check-out and help prepare patients for their visits.
- Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
- Support communication among patients, providers, and the practice team.
- Maintain accurate and secure patient records and support efficient office workflows.
- Assist providers and clinical staff with administrative needs and support day-to-day clinical and administrative workflows.
- Collect payments for services and accurately document copays, coinsurance, outstanding balances, and other patient payments.
- Support collection of patient financial obligations according to established policies and answer patient questions about payments and available financial options.
- Maintain patient confidentiality and follow HIPAA requirements, organizational policies, and professional standards.
- Follow established safety and emergency procedures, including assisting during crisis situations.
- Complete other responsibilities as assigned by the supervisor.
Benefits
- Competitive compensation
- Flexible schedule
- Comprehensive administrative support, including front office, accounting, finance, payroll, and HR
- Professional development opportunities
- Clinical community, support, and leadership
- Medical benefits
- Dental benefits
- Vision benefits
- Life insurance
- Short- and long-term disability
- Paid vacation and holidays
- Matching 401(k) plan
- State-of-the-art technology
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
