Float Practice Assistant

Mass General Brigham•Chelsea, MA

6d•Onsite

About The Position

The Float Practice Assistant is a bilingual Spanish/English administrative role supporting a clinical practice at Chelsea Health Center. The position helps keep office operations running smoothly by assisting patients, handling scheduling and registration activities, responding to routine inquiries, maintaining records, processing billing-related materials, and supporting colleagues with practice systems. The role may include advanced tasks such as surgical scheduling and schedule changes or blocking as the employee’s skills develop. The position does not require direct patient care, and specific duties may vary by department.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Fluency in Spanish and English.
Proficiency with Microsoft Office and a strong understanding of office procedures.
Excellent organization, time management, and communication skills.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential.

Responsibilities

Greet and assist patients; manage check-in, check-out, and appointment scheduling.
Answer phones, respond to routine inquiries, and handle messages concerning prior authorizations, provider questions, prescription refills, and test results.
Maintain appointment records, print schedules, and file materials in patient folders.
Process billing forms, scan documents into patient medical records (LMR), and request records and lab results.
Open and distribute mail and faxes; type forms, records, schedules, and memos.
Accept co-payments as needed.
Serve as a Super User for scheduling, registration, and billing systems by training and supporting colleagues.
Take on advanced tasks such as surgical scheduling and schedule changes or blocking as skills develop.