Practice Assistant - Urology Surgery

Mass General Brigham•Boston, MA

3d•Onsite

About The Position

The Practice Assistant supports daily operations for a Urology Surgery specialty practice and serves as a key point of contact for patients, physicians, and staff. The role helps patients navigate their care and supports providers through scheduling, registration, billing, documentation, and other administrative coordination. The position is onsite at 165 Cambridge Street and is scheduled for 40 hours per week on the day shift.

Requirements

High school diploma or equivalent required.
2–3 years of office or administrative experience required.
Strong organizational and time-management skills.
Excellent written and verbal communication abilities.
Proficiency with Microsoft Office and standard office technology.
Ability to manage multiple priorities while delivering outstanding customer service.

Responsibilities

Schedule patient appointments and maintain accurate appointment records.
Greet and assist patients during check-in and check-out.
Answer phones, respond to routine inquiries, and coordinate appointments.
Manage patient documentation and medical records, including scanning records into the electronic medical record system.
Process patient billing forms and collect co-payments when needed.
Support requests related to prior authorizations, prescription refills, test results, and provider communications.
Serve as a resource for colleagues on scheduling, registration, and billing systems.
Assist with specialized scheduling functions, including surgical scheduling and schedule management, as needed.