Practice Assistant II, Orthopedic Surgery, Hand

Mass General Brigham•Boston, MA

1d•Hybrid

About The Position

Massachusetts General Hospital is seeking a patient-focused Practice Assistant II to support its Orthopedic Surgery, Hand team in a fast-paced ambulatory surgical setting. The role coordinates patient appointments and surgical scheduling, supports preoperative planning, and helps ensure smooth practice operations. The assistant works with orthopedic surgeons and clinical and administrative colleagues to help patients navigate their care and to support the clinical, operational, and academic missions of the Department of Orthopedic Surgery. The position includes managing schedules and patient communications, coordinating preoperative requirements, processing documentation, maintaining electronic medical records, and assisting with clinic readiness and administrative workflows. It also serves as an Epic Super User for scheduling, registration, and billing systems; Epic training is provided. The role offers an opportunity to develop expertise in orthopedic surgery administration, hand surgery coordination, surgical scheduling, and treatment authorizations. This is a hybrid, regular, 40-hour-per-week position with a Monday–Friday day schedule. The stated pay range is $17.71–$24.94 per hour.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency in Microsoft Office Suite and familiarity with standard office operations and administrative procedures.
Strong written and verbal communication skills for professional communication with patients, families, providers, and colleagues.
Excellent organizational, multitasking, and time management skills, with exceptional attention to detail.
Ability to manage routine and non-routine phone inquiries, resolve administrative issues, and maintain accurate documentation.
Ability to work independently, manage competing priorities, and adapt to changing needs in a busy ambulatory surgical practice.
Strong customer service and interpersonal skills and a commitment to a positive, compassionate patient experience.

Nice To Haves

Clinical background.
Experience using Epic.

Responsibilities

Coordinate outpatient appointments, manage provider schedules, and maintain accurate scheduling records.
Assist with surgical scheduling, case entry, and coordination of preoperative testing, medical clearances, and other surgical requirements.
Support surgeon operating room block scheduling and provider calendar management.
Obtain prior authorizations for advanced treatments, including imaging studies and injections, as needed.
Monitor Epic In Basket messages, manage incoming calls, respond to patient inquiries, and route clinical questions and requests appropriately.
Help patients and families navigate scheduling, testing, procedures, treatments, and follow-up appointments, referring clinical questions to the appropriate care team.
Process disability paperwork, leave-of-absence forms, medical letters, and other patient documentation.
Maintain accurate electronic medical records, scan documentation into Epic, and request medical records and laboratory results as needed.
Support clinic readiness, patient check-in and check-out, registration, billing processes, and co-payment collection as needed.
Serve as an Epic Super User for scheduling, registration, and billing systems, assisting and training colleagues.
Collaborate with surgeons, clinical staff, surgical schedulers, and administrative colleagues to resolve scheduling challenges and support efficient patient flow.
Participate in departmental initiatives, workflow improvements, and special projects while complying with hospital policies and patient confidentiality requirements.