Practice Assistant II, Orthopedic Surgery, Hand

Mass General Brigham•Boston, MA

2d•$18 - $25•Hybrid

About The Position

The Practice Assistant II supports the Orthopedic Hand Surgery team at Massachusetts General Hospital in a fast-paced ambulatory surgical setting. This administrative role coordinates patient appointments, supports surgical scheduling and preoperative planning, and helps ensure smooth practice operations. The assistant works with orthopedic surgeons, clinical staff, surgical schedulers, and administrative colleagues to help patients navigate their care and to support the clinical, operational, and academic missions of the Department of Orthopedic Surgery. The position includes managing provider schedules and patient records, coordinating surgical requirements, handling patient inquiries and documentation, and supporting clinic readiness and registration. It also serves as an Epic Super User for scheduling, registration, and billing systems, with Epic training provided. The role is hybrid, Monday through Friday, with 40 scheduled weekly hours and a day shift.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency in Microsoft Office Suite and familiarity with standard office operations and administrative procedures.
Strong written and verbal communication skills for professional communication with patients, families, providers, and colleagues.
Excellent organizational, multitasking, and time-management skills, with attention to detail.
Ability to manage routine and non-routine phone inquiries, resolve administrative issues, and maintain accurate documentation.
Ability to work independently, manage competing priorities, and adapt to changing needs in a busy ambulatory surgical practice.
Strong customer service and interpersonal skills, with a commitment to a positive, compassionate patient experience.

Nice To Haves

Clinical background.
Experience using Epic.

Responsibilities

Coordinate outpatient appointments, manage provider schedules, and maintain scheduling records.
Assist with surgical scheduling, case entry, and coordination of preoperative testing, medical clearances, and other surgical requirements.
Support surgeon operating-room block scheduling and provider calendar management.
Obtain prior authorizations for advanced treatments such as imaging studies and injections.
Monitor Epic In Basket messages, manage incoming calls, respond to patient inquiries, and route clinical questions and requests appropriately.
Help patients and families navigate scheduling, testing, procedures, treatments, and follow-up appointments, referring clinical questions to the appropriate care team.
Process patient documentation, including disability paperwork, leave-of-absence forms, medical letters, and other required records.
Maintain electronic medical records, scan documentation into Epic, and request medical records and laboratory results as needed.
Support clinic readiness, patient check-in and check-out, registration, billing processes, and co-payment collection as needed.
Serve as an Epic Super User for scheduling, registration, and billing systems, assisting and training colleagues.
Collaborate with surgeons, clinical staff, surgical schedulers, and administrative colleagues to resolve scheduling challenges and support efficient patient flow.
Participate in departmental initiatives, workflow improvements, and special projects while complying with hospital policies and patient confidentiality requirements.