Practice Assistant II, Vascular Surgery

Mass General Brigham•Waltham, MA

1d•$19 - $28•Onsite

About The Position

The Practice Assistant II supports the MGH West Vascular Center at Massachusetts General Hospital in an onsite, full-time administrative role. The position serves as a key point of contact for patients and supports front desk operations, appointment coordination, patient communications, registration, billing, and accurate recordkeeping. Working with vascular surgeons, clinical staff, and administrative colleagues, the Practice Assistant helps maintain efficient daily workflows and a welcoming, professional patient experience. The role also provides exposure to specialized vascular practice operations and opportunities to develop expertise in scheduling, registration, and surgical coordination.

Requirements

High school diploma or equivalent.
3–5 years of office experience.
Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
Strong knowledge of office operations, standards, and administrative procedures.
Excellent written and verbal communication skills, including composing, editing, and proofreading professional correspondence and documents.
Strong customer service skills and the ability to communicate professionally and compassionately with patients, families, and colleagues.
Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escalate complex concerns.
Strong organizational, multitasking, and time management skills, including the ability to manage competing priorities.
Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
Ability to work independently, follow established protocols, and collaborate effectively with multidisciplinary teams.

Responsibilities

Provide front desk coverage, greet and assist patients, and create a welcoming and professional experience.
Coordinate appointments, maintain accurate scheduling records, and support patient check-in and check-out.
Manage incoming calls, respond to patient inquiries, and route messages and requests to clinical staff as appropriate.
Communicate with patients, providers, and administrative colleagues in a timely and effective manner.
Process patient billing forms, scan documentation into Epic, and maintain accurate patient records.
Serve as a Super User for scheduling, registration, and billing systems, assisting and training colleagues.
Support complex administrative functions, including surgical scheduling, provider schedule changes, and appointment blocking, as needed.
Handle communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
Support daily office operations by preparing correspondence, maintaining records, managing documentation, and performing general administrative tasks.
Help resolve scheduling challenges, patient inquiries, and routine administrative issues to maintain efficient workflows.
Collaborate with vascular surgeons, clinical teams, and administrative colleagues to support coordinated patient care and a positive patient experience.