Practice Assistant - Front Desk - Primary Care Office

UWH of Pennsylvania•Erie, PA

4d•Onsite

About The Position

The Practice Assistant Front Desk Clerk is a supportive position to Primary Care Associates of Erie, a division of OB/GYN Associates of Erie, providing administrative and supportive services to the Providers, staff, and patients. This position reports to the Practice Assistant Supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must have at least a high school education.
Possess basic computer skills.
Knowledge of medical terminology.
Basic typing and keyboarding skills.
Excellent communication skills.
Accuracy and attention to detail.
Demonstrates flexibility by adapting to new and changing situations and duties in order to accommodate patient needs effectively.
Exercise judgment and makes decisions.
Ability to prioritize responsibilities.
Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
Must be able to establish and effective working relationships with Physicians, Supervisors and peers.

Responsibilities

Greet patients in a friendly manner.
Verify and update all patient demographics, including name, address, insurance, phone numbers, social security number, and date of birth.
Verify and update patient privacy policy for scanning into patient chart.
Answer telephones in a timely, pleasant, and professional manner.
Route incoming telephone calls to appropriate person.
Enter tasks into the computer and send to the appropriate person.
Verify that patient is scheduled with appropriate provider and verify date.
Scan patient records as needed.
Reschedule patients as needed.
Check all patients out on the check-in task board.
Review all tasks for each patient and perform and complete tasks unless scheduling needs referred to another scheduler.
Collect all co-pays and/or fees due at the time of service.
Refer any billing questions or concerns to the Billing Department.
Keeps work area neat, including no eating at desk. Beverages must be covered to avoid spilling and contamination.
Consistently demonstrates internal and external quality customer service standards to all that request assistance, responding in a professional manner.
Other duties as assigned.