Front Office Coordinator - Primary Care

Greater Good Health • Missoula, MT

2d • $19 - $22 • Onsite

About The Position

The Front Office Coordinator is an integral part of the primary care clinic team, serving as the face of Greater Good Health to delight patients as they walk through the door. Reporting directly to the Clinic Administrator, this role is responsible for delivering an excellent clinic experience by listening, engaging, and assisting each patient and guest every day from registration to departure. With a positive demeanor, the Front Office Coordinator provides exceptional customer service to patients throughout their visit with Greater Good Health to deliver a first-class experience.

Requirements

• High School Diploma or GED equivalent
• 3+ years of office administration experience

Nice To Haves

• Healthcare experience is preferred, but not required
• Customer service experience (Preferred)
• Healthcare organization experience is a plus
• Experience with Electronic Health Record (EHR) (preferred)
• Valid Montana driver's license (preferred)

Responsibilities

• Greets and welcomes all patients and related individuals to appropriate locations while maintaining excellent customer service
• Deliver a premier patient experience from start to finish - engage and delight patients
• Triages walk-in patients and emergencies as per established policies and procedures.
• Coordinates front office responsibilities by assisting patients with check-in or check-out.
• Supports patient registration per protocols and updates patient information within the electronic health record; protects patient’s rights by maintaining confidentiality of personal and financial information.
• Reviews and verifies patient coverage of insurance or other agencies and identifies the patient’s responsibility.
• Collects co-pays/deductibles prior to patient being seen per protocol. Informs patients of any outstanding balancing and collects balance, and issues receipt or statement per established protocol.
• Educates patients on available clinic services and assists patients with patient portal enrollment or other online tools.
• Supports the review of schedule templates to ensure patients are scheduled correctly for the day/week.
• Reviews the patient schedule to ensure patients are in the correct status and are up to date.
• Schedules or reschedules patient appointments for existing patients.
• Conducts pre-visit reminder calls and follows-up with patients for “no-show” appointments for established patients.
• Performs outbound administrative follow-up calls as needed.
• Triages incoming calls and routes them to the appropriate team member.
• Opens and closes the office as needed.
• Basic housekeeping to ensure all check-in, vestibule, coat room, and other communal spaces are clean, stocked and maintained.
• Complete administrative duties varying from making copies, scanning, and uploading documents, collecting billing information, mail management – sorting or collecting postal mail, directing vendor deliveries and shipments around the clinic, and managing faxes.
• Participate in team meetings and clinic huddles to review patient/provider schedules and plan for the day/week ahead.
• Communicates and escalates any issues to the clinic administrator.
• Attends in-clinic and community events to help with registration.
• Cross-functional collaboration with all team members to complete ad-hoc projects.
• Promotes high-quality patient care and outstanding patient experience as reflected in patient satisfaction scores.

Benefits

• Competitive Compensation Package
• Comprehensive Medical, Dental, and Vision Benefits
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) available
• Paid Time Off and Parental Leave
• Paid holidays
• Vacation time
• Paid parental leave
• 401K Program with Company Match
• Wellness Resources
• Access to BetterHelp sessions
• Monthly wellness benefit
• Comprehensive Life and AD&D Coverage
• 100% premiums covered by GGH for Basic Life and Accidental Death & Dismemberment (AD&D) insurance for full-time team members
• Voluntary supplemental life insurance is offered at a discounted rate
• Employee discount savings program
• Voluntary Insurance plans
• Voluntary short term disability, critical illness and accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED