Front Office Representative - Primary Care

Integrated Medical Services (IMS)•Phoenix, AZ

2d•Onsite

About The Position

IMS Care Center is seeking a professional, compassionate, and knowledgeable individual to fill the position of Front Office Representative in their Primary Care department. This role is responsible for answering phones, scheduling patients, managing check-in and check-out processes, and may assist with insurance authorization/verification and other office functions. The position emphasizes phone support and customer service with patients.

Requirements

High School Diploma or equivalent
At least 1 year of customer service skills and experience
Excellent customer service and communication skills
Ability to plan, coordinate and organize front office tasks and workflow
Excellent communication skills, ability to take initiative, work well with an established team
Excellent organizational skills
Attention to detail
Computer skills using Microsoft software, scheduling software, and email applications

Responsibilities

Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
Check patients in and out
Receive direct and relay telephone messages
Efficient patient scheduling
Maintain and keep an updated scanning/filing system
Have an understanding of insurance referral processes
Provide word-processing and secretarial support
Ability to multi-task and execute delegated duties